Royal Station Hotel- Part of the Cairn Collection

Lovely hotel. Central and free parking.

I booked Room 327 for 5days 4 nights , family room, the toilet vacuum keeps on noisy for 4 nights, The toilet floor were still sticky, and the wet/ dirty towels were put back on the rack after the janitor cleaned the room. It’s very horrible how come the staffs were so unhelpful and lazy. I tried to ask any luggage weigh or body weigh they said cannot help. There are gym and swimming facilities but need to pay £5 each time, These many stairs on each floor , so need to carry our luggage’s to walk down to the room when arrived and carry them walk up to the lift when we were leaving. Newcastle is such a beautiful and historic city but that hotel is too old and cannot protect and maintain in good condition Also, we double charge me, as I payed to Trip.com before I took flight to UK, the staff as me to pay again when I was arriving. Need me to ask refund when I go back my hometown but the customer seems not to smart to handle it. This was a bad experience when I lived hotel in UK

Great staff & fab service. Location is unbeatable. Hotel is not new and a little jaded around the edges but has a lot of charm and reminiscent of a bygone age (in a good way 😀)

地點位置方便，就在火車站對面，在市中心，去附近景點方便，步行可以周圍遊覽。房間大，整潔，員工服務有善

Literally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.

Enjoyable stay