Newmarket

This Premier Inn was up to expected standard in every way - well almost. Staff friendly and helpful. Parking very close but if the limited free parking is all taken it’s only £3.40 a day to park in the same car park. Breakfast was as expected and good value, BUT, dinner for our party of 8 was a real disappointment. Friday evening and a very quiet TableTable restaurant but none of us could select from the menu what we wanted. The waiter was apologetic but was fortunate that none of us made a scene - too patient. I wanted a chicken curry- none left. Naan bread - none. Rice - none. Cooking oil for other meals — run out! I reluctantly had a vegetable curry (mainly squash) which I left with a few bits of chicken thrown in. Without rice it had to be chips. Instead of a naan I was offered a flat bread but, you guessed it, not available. With a Waitrose across the road it was clearly not policy for the chef to pop out a buy the missing ingredients. Company policy was obviously that it’s better to disappoint the guests than buy locally in an emergency.

The staff were very welcoming and friendly. They helped me as I had an issue with the date I booked it for lucky enough they helped me with that and managed to change the date.

Spacious, clean and air conditioned rooms, lovely friendly staff. Right next a a supermarket and multi-storey which was very handy (free parking in multi story for hotel guests). Tbh it was a refreshing surprise as our expectations were low after a previous stay at another premier inn, this one was amazing!

Make sure arrive in good time if you want to drink or eat. The staff here work on the basis you have to have finished your food/drink by closing time (9 for food 10 for drinks). Most places would take orders until closing toi=ime and then allow time to drink up. Staff more interest in arguing with each other than looking after guests other than at breakfast when the chap (sorry did not get his name) could not have been more helpful. He even filled my wife water bottle for her because we forgot to do it whilst having breakfast.

Firstly the bedroom wasn’t closed when we arrived. It turned out the lock was not functioning correctly. Couldn’t lock the door properly wasn’t shutting correctly we had to wedge the spare bed against it. Reported to reception no further rooms available till the following day. No butter in the restaurant for breakfast!! Supplier issue. So many day nitts outside the hotel looks like months worth of collection!!

This was my very first experience at a Premier Inn, I have to say I am so impressed with the whole experience. From being greated by the Amazing Louise on reception and getting a nice chilled cup of water and been very impressed with my room, bed and all facilities the cleaning standards were also extremely high. Well done team Newmarket. Looking forward to seeing you again soon. Tim