Best Western Shenandoah Inn

This is not a good hotel if you are looking for cleanliness or a place that cares about their guests. At booking, as well as 2 days before my visit, I called and explained that I needed a wheelchair accessible room. I was told during both conversations that this was already reserved for me. I reserved the room 6 weeks before the visit. There was no accessible rooms upon arrival. No bathroom access because neither wheelchair could get in the bathroom, no rails. The room was very dusty. I spoke to the general manager early the following morning. She basically said it's not their problem since the employee on the phone didn't document the request (either time). A complaint later that day to customer service just sent the issue back to the same manager. They said they would send an email for me to upload pictures of the dirty room. That didn't happen either. If you don't want to waste your money, stay somewhere else. They do not offer any discount or assistance when the accomadations are terrible.

This was our fourth stay at this hotel, and for the price, you cannot beat it. Friendly staff (and the same staff every time), clean rooms and comfortable rooms. They are very accommodating - always giving us a first floor room as requested. And this past stay, it was only supposed to be a one night stopover, but my husband got sick - we decided to stay another day and night, and the staff went out of their way to try and help us stay in the same room, even with a sold out weekend.

Had A/C go out in our home and being my 81 yr old mother with dementia caregiver I needed quick and affordable options. I've stayed at BW several times in the past few years and always treated with kindness, attentive and courteous staff. The rooms are always clean and the bed and especially the pillows are so comfortable. If I had to give it 1 negative, it would be trying to figuring out the TV remote and finding channels listed on the hotel TV list. Trying to cast to the TV was fairly easy once I figured it out. I'm not that technically inclined. Besides that BW will always be my first pick when choosing an affordable, clean and peaceful sleep. Their pricing does not compare especially when other hotels not ranked as high as BW charge a lot more and don't even offer free breakfast. The best part was upon arrival. The staff went out of their way knowing I was arriving with disabled elderly person they made it a point to have our room with direct access to disabled parking that had ramps which made it easier for me to get my mother in and out of the car and into the room with ease. Thanks BW staff of Newnan, Georgia to consider my circumstances and providing a smooth transition from home to room. Definitely would recommend BW to anyone looking for a clean, safe place with courteous staffing, free breakfast all at a very affordable price. C. A

For the Price it was a good value. The pool was a little dirty but it’s salt water which is pretty clean. The staff was helpful and friendly. The place was older but everything worked ok and the walk in showers were nice too. They only had 2 gluten free options yogurt with raisins and almond garnish. And juice. They did have a IHOP next door so I can see in a small way why they don’t try. They really need to work on getting eggs or ham or something. Everything else was bread products. They had a sign that said protein but there was none. One washer and dryer. One ice machine. That were under lock. The rooms well cleaned, but dusty on the molding around the doors, and tv. But the floors, bathroom and linens were immaculate.

Room was clean and comfortable, and the property very quiet. We interacted with both day and evening front desk attendants and they were friendly and helpful. Happy to recommend!

Elusabeth at desk was very welcoming, friendly and accomodatinf. Room was good size and clean. Liked bathroom shower only as I have some mobility issues. There were no hangers in wardrobe and no hair dryer, which was a little issue. The breakfast area is in need of repair. Elisabeth was working in overdrive to keep up with filling stations. People kept bothering her to do more, but she was only 1 person to fill, refill, make coffee and hot food, as well as clean off tables. Ran out of most food by 9 eventhough open til 10. She had to replace waffle mix so that took time. Then she tried filling Danish, breads,bagels, yogurts. She brought out potatoes and sausage, but no eggs. But by that time, the crowd left because there was no more to eat. We gave her a good tip, but was too much for her on the weekend. Monday morning, crowd was smaller, so there was enough food. However, coffee ran out. Pool was open, but it just happened last minute. If it was closed, I would not have been happy. Used daily while there. It was ok for our visit, but not sure if I'd return.