Premier Inn Newport/Telford

We had a great night's sleep and the staff were very friendly. However, the WiFi and phone reception in the room was very poor.

Excellent stay at Newport Premier Inn. All first class and kind staff. Would recommend a stay here didn't eat here as it was a short over night stay.

Mixed quality of service and generally average conditions. Arrived on Saturday afternoon at 2.45pm after fair drive. Went to check in but quickly told by receptionist that we couldn’t as we would have to wait till 3pm. I appreciate that there are check in times - but by the time we would have filled in the paperwork; booked breakfast etc - it seemed over officious by the Saturday receptionist. Arrived in room (103) to strong smell of stale smoke and grubby bathroom (dirt on floor in corners and splatter of blood on wall by toilet). The room windows were open and so we hoped the smell would clear. Room booked as a family room - but only two cups out so would need to rectify this. We were meeting family in Beefeater across the car pack - so dropped bags and quickly left to meet them. Went to reception to ask for cups and extra pillows as all the beds only had one - was told by receptionist she would sort this asap as she was busy but as the hotel was completely full she would struggle with pillows for us - wasn’t particularly understanding and was not presenting herself as helpful. We went back to the room after a few hours to find that one pillow had been left on the floor of the communal corridor with two mugs left on it - I would much rather the pillow be left on a bed in the room rather than on the floor to sleep on later!when we went into the the room it was still smelling strongly of smokers - I went to reception to make her aware and seek some rectification. I told her about the smell; grubby bathroom and blood. Receptionist was not bothered. Said that we should have told her earlier so she might have been able to move us - but as the hotel was full she had no where to move us - I said that she had already said the hotel was full earlier - but as we were staying 2 nights - could we be moved the following day - as we couldn’t leave the window open all night as the road passing was very noisy. Her only response was “I know… it’s terrible” when discussing the noise. I said I wasn’t happy and would like this sorted and that there was an issue and invited her to come and see the room and smell how grubby it was. She said there was nothing she could do and would come along to the room to see when she could (she never did) and at that point some other people arrived at reception - receptionist took this as an opportunity to end conversation and pretend all was well. We went to local Aldi around the corner - bought air freshener and a plug in and some anti-bacteria wipes. We made do for the night as we had no where else to go with the family. Wife wiped bathroom with wipes. The next morning (Sunday) there was a new receptionist who was really nice - we explained what had happened the previous day and said she could sort this - within 2 minutes we were in a new room and everything was better - a total contrast to the Saturday receptionist. The room was fine - the extractor in this room worked - the previous one did not - but there

The bedroom wasn’t very clean fries under the desk area hadn’t been cleaned up from previous guests. Bedding not put on correctly with no vacuuming been done from last year from what I could see living under the bed, the bathoom sink was that clogged with hair that the water when run didn’t require a plug to stay in the sink. The windows need to be upgraded as could hear every passing vehicle. The mattress was so hard I at one point laid on the towels on the floor to sleep on as more comfy.

We booked a meal deal with reception, but this was cancelled due to a power cut in the evening. A refund for a cancelled meal, due to a power cut in the restaurant was processed but my bank account has mysteriously been hit with a £323.86 payment which I did not authorise. I am currently reporting this as a fraudulent transaction to my bank. This has also created additional costs in the way of several phone calls and printing/photocopying of statements and invoices. The Premier Inn Customer Relations department is only open Monday to Friday so I have been in limbo over a weekend until Monday 24 Feb when I will restate this sorry episode. In the meantime, I am still deficient of a substantial amount of money. TOTALLY AND ABSOLUTELY DISSATISFIED WITH THIS PISS POOR LEVEL OF SERVICE I want this resolved asap

Clean , comfy and secure. Considering it's location it is quiet. Friendly staff , good food in restaurant. All round great value for money. Beds & pillows , bedding all great 10/10 for value. Second time in 3 months we have stayed her , a ground floor room & first floor both good rooms & a positive experience each time.