باين لودج - جيست هاوس

Great staff at reception, it hasits own bar facilities along with food available, breafast was really good along with evening snack of Pizza and chips. Bed was great comfy along with pillows. Location was perfect. Only stayed for 1 night but we'll come back. Great overall 👍

Arrived at the hotel. We were given a family room, (double bed and two bunkbeds), but we were travelling as a couple. The room was disappointing: 1) Horizontal blinds at the window - no curtains. So light streaming in. 2) No bedside lamps. 3) No plugs on the headboard/bed side of the room. 4) Tower extension on top of side table 5) Mini Kettle with electrics in base. So had to take whole kettle into bathroom to fill it. 6) Radiator in room, but not turned on during summer months. (it was raining on the day we stayed and we had got caught in the rain). Breakfast was also disappointing. 7) Had to make you own drinks. Hot water and a teabag for your cup were provided. 8) Check the bread before you toast it. I checked the brown bread and it didn't look good. 9) The food was cooked, but the sausage was deep fried and not pleasant. The cherry tomatoes were supposed to be oven roasted. They didn't look like they had been. We went to the bar in the evening and ordered lite bites from the menu. These were better.

Oh dear, what was supposed to be a memorable holiday turned into a disaster. we decided to take our Three grandchildren to Pine Lodge as a summer holiday. Holidays don't come cheap to Cornwall, but I lived at this hotel as a child with my parents and Three sisters 40 years ago,so wanted it to be amazing memories but it was anything But!!! We arrived into our Annexe room which is adjourning to the hotel, we walked into what I could only describe as a old nursing home entrance/hallway the children instantly said wow what is that smell, it was Damp!! We opened our bedroom door and honestly the smell hit us, it was absolutely disgusting, the curtains reminded us from something from the film "Sound of music" that Maria made into play clothes for the children!!!but was filthy, dusty, and smelt of damp!! The headboard was covered in thick dust, my husband killed a spider in the shower, then pulled a big clump of hair from the plughole. I immediately wanted to leave but it was 9pm,my husband stayed with the children while I went to reception, the woman behind the desk instantly said I could have a refund transferred to my husbands account, then advising us to use the dehumidifier for the night to eliminate the stronge smell of Damp!!! Honestly, if we could go to another Hotel we would of!!! After a sleepless night for us all, I went back to reception to request a full refund as promised. I was then told to come back after 9am after breakfast was served, did this woman not understand we had suffered enough punishment in that hell hole. We then returned at 9am, only to be told we would be charged £172.00 for the night, plus an extra £100 which was apparently the fee charged by bookings.com.£272.00 for a Damp, filthy room. How could she possibly charge anyone to stay here, it needs knocking down,someone is going to be seriously ill. The woman had not even once apologised to us. We feel that this is an Honest review, and want to express how we was made to feel, and also to warn other families what they might experience. I hope this review will lead to a Full refurbishment or knocking down, of room 10 at Damp Lodge.(Pine Lodge) Mr&Mrs Thornley. Plus Three grandchildren ages, 6, 7, 12.

This hotel is so amazing. A lovely warm welcome and all the staff are so helpful and kind. The rooms are exceptionally clean and the owners are so helpful Lovely pool and would highly recommend the pizzas!! Will book again for sure.

Wasn't happy here, especially for the price we paid. Small room. Not so great furniture. Very creaky bed. Poorly equipped bathroom. We had one of these electric showers but the water pressure was quite strong so the poor thing didn't have the time to heat the water properly. Checkout was far too early for a Sunday morning. Only one hour for breakfast, where you usually get two or three. Won't be back. There must be better options.

A very welcoming arrival, clean and modern building. Room was cosey and perfect for what we needed for one night and good value for money. Breakfast nice selection and very hot freshly cooked breakfast to start the day. Would recommended, great value.