مستخدم نزيل
16 يوليو 2025
Visited for Aqua Club usage, Thermal Spa and Spa Treatments. Aqua Club facilities good variety of pools, very clean. This is my sixth out of season visit over the years it's been open. And this time I'm sorry couple of niggles.😔. Reception Team Aqua Club not very friendly or happy? No pool side service, I'm sure there was previously? at present have to leave pool, go inside, order then they bring it out to you? Facilities also completely over subscribed, no beds free anywhere by 11am, all pools full including swimming pool. And no kicking out time at end of your slot? So no one leaves at end of slot, just more people keep piling in? 😂 I'm sure the hotel will say they have kept to capacity limits, but maybe these should be revised, the entrance cost is a premium and you shouldn't really have to be queuing to use facilities. Never had this on previous visits. Spa as usual fantastic, staff seemed happy. Only niggle here, as previous visits very uncomfortable beds in the beautiful spa lounge. I had a full body massage on this occasion and can honestly say it was the best I've ever had❤️. Spa Thermal Facilities again marvellous and thankfully very peaceful and quiet, also enjoyed very tasty lunch. Hope to be back soon xx
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