St Christopher's Inn Newquay

It’s good not really bed

26 Jun 2025, 10:17 BST Good morning, I was previously trying to book accommodation and your website kept saying somethings wrong try again. I was also booking direct through your website. The booking were not being processed and I just kept being put back to booking page again. I did try about 5 times until I gave up. This evening I got a message back saying I've been refunded the amount below but I wasn't aware any funds had been taken. Receipt #3848-7157 REFUNDED DATE ISSUED REFUNDED TO £52.78 Jun 25, 2025, 12:56:14 AM VISA -6764 Then I got an email saying don't forget to check in and see I've also had this amount below taken from my bank. Receipt #1354-0577 AMOUNT PAID DATE PAID PAYMENT METHOD £76.43 Jun 25, 2025, 1:17:38 AM VISA - 6764 Im not sure what's happened but I already booked alternative accommodation after when your website of which im currently in so could you please refund me £76.43 please. Really sorry for inconvenience but I've checked all my emails and cant understand what's happened because both amounts are completely different as well. I hope you can rectify this as soon as possible. My name is #### ###### and my phone is ##### if you want to call me. I would just like £76.43 refunded for accommodation i wasn't aware was booked. Regards 27 Jun 2025, 19:28 BST Hi ####, I'm going to look into this and get it sorted for you. Sorry it was so confusing, very odd indeed. I would just like to know the arrival and departure dates you were booking and the type of room as I couldn't find a booking under your name? St Christopher's Inns Newquay Customer Support Team 27 Jun 2025, 21:52 BST Thanks for your reply. I can confirm I was trying to booked under the name ####, ####. The dates I was trying to book were Wednesday 25th June to Saturday 28th June 2025. It would of been for a womans room dorm x 10. Looks like 2 bookings went through for different prices and then one was refunded back. So I'm still missing the £76.43 payment. I wasn't aware any bookings actually went through at the time unfortunately. Look forward to hearing from you. Hope this helps. Regards 28 Jun 2025, 13:29 BST Hello #### I have had a look through our system and found your booking, as per our policy you have booked a non refundable booking and informed us about the issue a day after the booking was supposed to start. All the confirmation emails are automated and if you got the "remember to check in" email, the email confirmation about your booking had to go out to you right after you have made the booking. Unfortunately in this case we will not be able to issue a refund for you as with non refundable bookings the issue needs to be reported within an hour of making the booking to get a refund. Kind regards, Dominik Wierucki General Manager 28 Jun 2025, 13:59 BST Afternoon this is not correct. I was trying to book accommodation and the booking kept saying please try again. I tried about 5 times and then I booked alternative accommodation.

Well beyond expectations, couldn’t get any closer to the beach. Clean room with amazing sea view. Very friendly staff, Sophia was especially nice and very helpful. Would recommend to anyone wanting a beach holiday, you can even do surf lessons.

Beautiful views from the site rooms as well as the bar, incredibly helpful staff as well as some really good choice deals on drinks as well as food! super good experience in my private room, absolutely will be returning here in future! Highly recommend:)

Lovely hostel rooms. Been to a few hostels around the UK and this is definitely one of the cleanest and safest ones I’ve felt. Would definitely book again, great area to go surfing and the food downstairs is good too. Would/have recommended this.