مستخدم نزيل
2 مايو 2025
We've stayed at the Scarlet quite a few times, but not recently. Always blown away by it, but not this time. It's as beautiful as ever, but if you're paying the best part of £300 per night for B&B in a basic room, you expect the details to be right, every time. They weren't. We ordered tea and water for our room. We had to call them back and waited 25 minutes and the order was wrong. At breakfast, the coffees came cold and went back, the breakfast was ordinary ( I couldn't cut the bacon with my knife) and this was after we were told we couldn't sit outside for breakfast. It was a beautiful morning, but I suppose they didn't want to be inconvenienced. A lot of staff were young and didn't look like they had their hearts set on a career in hospitality. Sad, but standards, unlike their prices, have dropped.
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