AC Hotel Newtown Square

They did not resolved our requests for extra towels and trash can replacements. It was my first experience that no action was taken in response to the same requests.

Nice hotel

Excellent rooms and staff.

First off - it's laughable that people actually had any complaints about this place - it is exceptional. Still smells brand new, the room was very clean, the bathroom and shower especially, were great and as I have been here all day - this could not be a quieter location! The fitness center is amazing - new, modern treadmills and plenty of other equipment. I guess some people aren't happy unless they're complaining. I stay in hotels all year long, and this AC by Marriott is second to none.

We checked in on October 20 in the evening and the receptionist was less than friendly. Then our room lacked coffee cups and Kleenex. This hotel doesn’t offer daily maid service and we were never informed. The air/heater system was very loud and we had to turn it off to be able to sleep. The room is not soundproofed and you could hear lots of noise from the floor above and from outside. The shower leaked into the bathroom and the shower valve was defective. There is no closet in the room. There is a pole jutting into the room for you to hang your clothes on. I’m guessing this saves a few dollars in construction costs but is not exactly esthetic. There were 4 chargers for electric cars but no signage for the two in the main parking area indicating that they were for electric cars so there were nonelectric cars parked there. The other two were in the handicap spots. This must check off two boxes for the hotel but is totally useless for charging unless you also happen to be handicapped. The only saving grace was the bed was comfortable.

Nice new facility but totally understaffed and the front desk staff was inexcusably rude and lazy. We checked in 2 nights in a row because we extended our stay in the area a second night. Both nights, Tessa was supposed to be manning the front desk but was nowhere to be found. My wife and I had to go searching around the hotel for her. We found her in the staff kitchen eating a burger. We told her we had been waiting for her for some time and she could not have been more rude or cared about doing her job less. She demonstrated palpable disdain towards all of us. I’d have to be convinced that management had really changed in order to stay there again.