مستخدم نزيل
12 مايو 2025
Unfortunately, our stay at Serena Lodge Ngorongoro did not meet the expectations one would have for a four-star property in such a unique location. From the moment we arrived, the experience felt more like mass tourism than a warm, personal welcome. Check-in was done amidst a crowd, with little attention to guest comfort or hospitality. Our room was located at the far end of the property, requiring a long and uninspiring walk through a facility clearly optimized for large tour groups rather than individual travelers. Service across the board was mediocre at best. The staff rarely used polite expressions like “please,” which added to an overall impression of indifference. This was particularly noticeable during dinner, where the buffet felt more like a canteen than a curated dining experience. The service there bordered on arrogant and made for an unpleasant evening. The food quality also left much to be desired, falling short of what one would expect from a lodge claiming a four-star rating. Additionally, our room felt outdated and somewhat cramped considering the premium pricing. All in all, we left feeling disappointed. The setting is undoubtedly special, but the service, facilities, and overall atmosphere do not do justice to it. We cannot recommend staying here.
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