Guest User
May 28, 2025
The old hotel is classically decorated and elegant, with a super good location. It is only a few minutes away from the Niagara Falls Park, and there is a viewing room on the rooftop where you can see the Niagara River and the Falls from afar (the last two pictures). The first floor provides free coffee, hot water and lemonade all day long, as well as green tea and cocoa bags. The room is clean and comfortable. The most important thing is that every front desk clerk is very good, warm and enthusiastic. What is particularly touching is that I suddenly had a stomachache in the room before checking out that morning. The front desk helped call an ambulance to send me to the hospital and told me not to worry about the things in the room. After the treatment, it was already 5:30 in the afternoon. I returned to the room, packed my things and went down to check out. I asked how much money I had to pay for checking out late. The front desk manager said that I didn’t need to pay any extra money, and that I was fine was the most important thing! I was so moved to hear such words. Such a humane and warm hotel deserves a super five-star rating!
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