Wyndham Garden Niagara Falls Fallsview

Nice hotel at great location

Pretty decent

This property up and cancelled our reservation one week prior to travel, no explanation, no offer to help rebook, nothing. When we contacted the property to ask why, they had nothing to say. I would NOT recommend this property if you actually need the booking and don't want to be left stranded.

I am giving this review a 2 instead of a 0 because I understand the reason our reservation was canceled. However the cancelation was handly very poorly! We made this booking a month ahead to ensure our trip was fully booked. A week and 1/2 from the check-in date I received an email and voicemail that our reservation was canceled. It was canceled due to the hotel housing wildfires refugees, which I understand and respect. The problem is our reservation was canceled with no additional support or information other than wait for the refund. We were not rebooked at another location, we were not offered additional hotel suggestions, we were not offered future or additional credits. Nothing but your reservation is canceled and good luck!

I made my reservation at this hotel months in advance. Wyndham gave my room away without notifying me or my third party booking company. The front desk then offered no assistance and told me to work with my third party booking company. Horrible customer service.

Kids play with the elevator at mid- night and the employee not saying anything. People on the front desk it’s not friendly. Parking to expensive.