مستخدم نزيل
10 أكتوبر 2024
Terrible experience with BED BUGS and Unprofessional Staff, I would not recommend this place for others. I stayed at this hotel recently from October 7 - October 9 and had a terrible experience. I discovered bed bugs in my room (Room 448) and immediately brought this to the attention of the receptionist. They moved our rooms, but even the second room had bed bugs (Room 446). I even showed them pictures as proof, but instead of addressing the issue professionally, they accused me of lying and said that I got the bites from somewhere else and refused to believe my complaint. Their dismissive attitude and lack of concern for guest safety left a terrible impression on me. Dealing with bed bugs is bad enough, but the unprofessional response from the staff made things even worse. I expected at least some level of accountability or willingness to investigate, but none was shown. They said my pictures were not from the hotel, even though the bed sheets are clearly the same and I have a live photo and location of where it is being taken. I would highly recommend avoiding this hotel if you value cleanliness and good customer service.
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