ibis Styles Nieuwpoort

Great central location between Dunkerque and Bruges. The family room was perfect for a family of four - double bed and a bunk bed for the kids. Breakfast was good, service excellent

Très bien

La chambre est très bien, le buffet du petit déjeuné très bien aussi.

Alles was naar wens !

De locatie van het hotel lag ons wat moeilijk,we hadden over het hoofd gezien dat we bijna 2 km van het centrum van Nieuwpoort en de dichtsbijzijnde tramhalte waren. Parkeren op het terrein van het hotel bleek €17 te kosten per dag,zijnde €0,80 per uur,we hebben daar wijselijk voor bedankt en onze wagen langs de straat gezet ( gratis) Op het hotel was niets aan te merken,alles was in orde,maar dat mocht dan ook wel voor de prijs die we betaalden in volle seizoen (eerste helft augustus) Ontbijt is €18 per persoon en per dag...maar was uitgebreid en constant was alles bijgevuld,alleen spijtig dat het Engels ontbijt zo goed als koud was,blijkbaar werkt de warmhoudplaat niet goed ( ?? ) Drankjes zijn heel duur in het hotel,merkelijk duurder dan in het centrum va Nieuwpoort.

During check-in on 27 May 2025, I was issued a key to Room 224. To my horror, when I opened the door, there was already a man in bed—asleep, partially exposed, and probably completely unaware of the intrusion. This wasn’t just embarrassing; it was a serious breach of privacy and safety, witnessed by my entire party, including children. When I reported it, the receptionist’s first response was, “Did he see you?”, followed by “Accidents happen.” As though this was a minor inconvenience, not the shocking breach it was. Let’s be clear: this was not an accident—this was dangerous, neglectful, and deeply frightening. I asked to speak to a manager but was told none were available. There was no proper apology, no escalation—just deflection and indifference. To make matters worse, I discovered that the internal door locks do not prevent other programmed keycards from unlocking the room. So if a key is issued to someone in error, there is no way to physically secure the room from the inside. That alone left me feeling incredibly unsafe. I was not able to sleep at all that night and was even found pacing the hallway at 2:30 in the morning by the night guard as I'd had a panic attack. Even more concerning, my son was later able to get a replacement key simply by giving the room number—no ID or name check was done at all. I accepted a free breakfast as a goodwill gesture, but this was wrongly taken as “full compensation.” I do not consider the matter closed. The combination of serious security flaws, a lack of safeguarding, and staff who downplayed the situation made this an incredibly distressing experience. I expected far better from any hotel—especially one under the Ibis/Accor brand.