Tsuganoki

A very big let down from expectations and photos

一流的服務，一流的設施

During my holiday in Japan I wanted to stay in a traditional Japanese hotel and found it here . On arrival I was met outside the hotel by a staff member who welcomed me and brought me into the lobby and introduced me to the reception staff who booked me in and informed me about the public bath and coffee bar area and told me about the hotel . I was then taken up to my room/apartment and showed around the apartment. I was taken back with the size of my room which was clean and very comfortable and soon got ready to go down for dinner . On entering the dining room I was taken to my table and my meal was explained to me as this was a traditional Japanese meal which I really enjoyed. Breakfast was fantastic with an assortment of dishes . I can not thank the staff enough for making my stay a very enjoyable experience, especially the lady who looked after me in the dining room. I felt I got 100% customer care and my stay at a traditional Japanese hotel was made all the enjoyable. On leaving the hotel all the staff came to see me off and wished me all the best for the rest of my holiday. Thank you.