Iberostar Waves Herceg Novi - All Inclusive

It is an all inclusive hotel and they are not mean. The quality of food and drinks are better than expected. Worth the stay.

Not the greatest service! Takes 2 hrs to check in & check out in this place. Even as a IHG member there was no priority check in and was not even recognised for my loyalty. The man behind the counter was very rude. Had to take a bit of a trek to get to our hotel room. The area is also pretty boring… but nice views.

My experience was amazing. As a Diamond Elite Member we got an upgrade, and the view of the hostel is just a masterpiece. There is a great selection of foods and also drinks, the common areas were clean, as the pool area and beach. The best part of the experience for me was how well ALL the staff treated us. Our check in was smooth, with a smile. The employees of the restaurant and bar were super super friendly, and between them Elisa and Gabriela were superstars preparing amazing drinks for us! It's nice that the employees also speak another languages like Spanish what makes communication really good if we need anything specific. Thank you for the great memories and we will be back! (I would like just to suggest having vending machines for snacks, that would be amazing for a later bite! + More options at the bar for snacking during the day...maybe some pizzas or small burgers) Paulo S & Bjoernar

I had the best time. I went for my birthday, didn’t expect anything if I’m honest. However they left me a cake and a bottle of brute in my room once I came back from dinner. Thanks to Chef Mohammed and Ogi for making my trip feel so amazing. Would definitely recommend you to stay here. The all inclusive was definitely worth my money, the food 10/10, the drinks 10/10. Amazing!!

The view from our room was beautiful but this, along with the clean room and a commitment from the hotel to be eco friendly is where the positives end (from a 4 star perspective). The service, food and drinks were a disappointment with bells on. Upon our arrival, we were told that there was only one room for 2 people booked on their system. We had booked two identical rooms for 4 people. After showing proof of our booking (through BA) we had to wait for staff to find a suitable 2nd room. The Hotel was apparently fully booked but eventually a room was found. We were informed that we had been ‘upgraded’ as a result of the inconvenience. This was not true, as we ended up with the room type that we booked and paid for. Whether it was the fault of BA or the hotel is irrelevant, lying upon our arrival was not a good start. Perhaps I have been spoilt with 5 star hotels but my expectations of this 4 star hotel were higher than our experience. Firstly, we were surprised that there was a charge to use the safe in the room and secondly we were disappointed that there were no tea or coffee making facilities in the room. We requested a Kettle which arrived quickly and thankfully we bought our own tea bags and travel mug. Whilst there are water stations in the corridor that provide both hot and cold water, it is not convenient or customer friendly to collect hot water and take it to the room every time you want a cup of tea. Furthermore it is not convenient or practical to have to walk down steep steps to the bar to get coffee or teabags. All amenities in the room are minimum. There is nothing else provided other than towels, shower gel, soap and lotion. If you want pool towels, you have to pay 20 euros up front in cash per towel, which you will get back at the end of your stay. Quite why a towel card cannot suffice is beyond me and inconvenient for guests. When we went to collect towels, we did not have cash on us and ended up paying 5 Euros to withdraw cash from the machine in reception. The food was practically the same everyday. No obvious theme nights (as expected). The hotels idea of a Mexican theme was offering tequila upon arrival and having a platter of loaded nacho's near the entrance (that we missed as it was not obvious). That was it. Everything else was the same as every other night. Customer Service is non- existent other than plates being cleared. I think this is largely due to everything being self service (including alcohol). I was surprised to see wine and beer on a self serve tap in the restaurant. I couldn’t help but wonder how this was monitored if teenagers or younger kids tried their luck. On the mornings we went for breakfast after 9 am, there was often very little choice left. I could never find any butter and the young lady at the egg station was unfriendly (miserable) no service with a smile here. Whilst on holiday, I love nothing more than relaxing with a cocktail at the end of the day. This was such a let down. All the coc

Sea view upgrade/Luna block definitely worth the price. We found the beach area better than the pool to lie at - pool area quite crowded and sunbeds close together. The beach area also has a buffet for lunch and snacks which is super handy. Nice evening entertainment - favourite was the symphony orchestra. The staff were the stand out of the holiday - all very attentive and friendly. Bogdan in particular was extremely helpful and gave us a tour of the different room types. BUT the let down of the holiday was the food. Quite repetitive every day, not always the most flavoursome. Have had better at other all inclusives.