لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
No hair dryer. Toilet has no fan / not ready the room before checking in. Sink tap loose/ no spare blanket and only on pillow on the bed.
ترجمة
Ulf Lindgren
غرفة قياسية ثنائية
تم التسجيل الوصول يناير 2025
أزواج
4 تقييم
4.0/10
تم النشر في 28 فبراير 2025
We have booked this hotel for the night between 27-28 of February and get disappointed directly when we arrived!
1. In Trip.com you say you have restaurant but you dont have, not even could buy something to drink!
2. One lady in your reception say that you have breakfast between 7-9 am, buffe, and to a cost of 150 bath per person. In the morning of 28 we coming down for eating breakfast and then people in your reception say "you have not booked any breakfast" ! So in YOUR hotel you should book breakfast in advance? Nobody told us that! This is a very strange behaviour of your staff and they are very bad in their actions.
ترجمة
رد من مكان الإقامة: Dear Ulf Lindgren,Thank you for choosing to stay with us and for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We understand your frustration regarding the breakfast situation. We would like to clarify that during check-in, our staff informed you that breakfast was available for an additional fee of 150 baht per person, as your room reservation did not include breakfast. At that time, you opted not to add breakfast to your booking.Therefore, when you arrived for breakfast the following morning, our staff reiterated the information provided at check-in, explaining that breakfast could still be purchased at the stated price.We regret any miscommunication or inconvenience this may have caused. Your feedback is valuable to us, and we will use it to improve our communication and service to ensure a better experience for our guests in the future. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay. Sincerely,Hi Hotel
مستخدم نزيل
غرفة قياسية ملكية
تم التسجيل الوصول يناير 2025
رحلة عمل
50 تقييم
10/10
متميز
تم النشر في 23 فبراير 2025
在那個地區算可以了
ترجمة
رد من مكان الإقامة: Thank you for your glowing 5-star review! We're so happy you had a fantastic stay at Hi Hotel. We truly appreciate your kind words and hope you'll choose to stay with us again on your next visit to Saraburi.
رد من مكان الإقامة: We're delighted to receive your review. It's fantastic to know you appreciated our room, staffs and amenities. The swimming pool is outside the building in the middle area of the hotel. Thank you for choosing Hi Hotel, and we look forward to seeing you again :)