Peppers Noosa Resort and Villas

Magnificent Unit 2115 --- Magnificent Spot ---Magnificent Staff.

酒店在山坡上，整體環境不錯，早餐也比較可口。但酒店房間設計很不合理。房間入門在2樓，但開門後一步立馬就是狹窄樓梯，需要自己搬運行李下樓，既不方便（並且費力）、也不安全。房間地窗外就是停車位，房間內的洗衣機也是壞掉不能用。晚上多次打電話給前台也無人接聽。

總體來説還可以，就是屋裡有螞蟻。

Great for families. We had 4 adults and 3 children and 3 bedroom was perfect. The amenities also make it great for families wanting to cook at the apartment. You can walk to Hastings street, Noosa national park hike and Noosa beach. We had a wonderful time as a family. Would recommend for families wanting to stay comfortably. Will come back again.

Worst hotel ever. No communication between reservation team and front staff. Originally booked for 3 nights, then extended it to 4 nights. On arrival, was told the booking was for 3 nights. Saw the front desk the following day, and they said it was not possible to extend to 4 nights or do a late checkout. On arriving home, have an email from peppers, saying I did not pay for the extended night. From Benson: ".....made an extension to his reservation at Peppers Noosa however he departed without settling the full amount" I rang the team at Peppers and the person on the phone kept on telling me I was confused and repeatedly asked for my credit card. I told her to send me an invoice and an email. Maybe telling customers they are confused is not a good thing. From Sandy "......paid for the first 3 nights and the last night where you extended is what is due. I hope this is clear for you" Sorry Sandy, but your hotel only let me stay for the 3 nights as originally booked. I hope that is clear for you. No further communication and no refund. Worst hotel ever. You guys still owe me $200. Will see if I get it back. Zero stars, would not recommend anyone on earth. Front desk and bookings have no communication. The team could do with some PR training. Have travelled extensively and not had this problem before.

THE GOOD : (1) The breakfast buffet was top notch. A good variety of choices, and the hot options were fresh and nicely cooked. Poached and scrambled eggs are permanently in the buffet, with the option to ask the chef for fried eggs or omelettes. Ask for chillies if you like your omelette spicy. Scott & Mary were excellent brekky hosts, and their young team all did a brilliant job. (2) The Resort offers a golf buggy shuttle to & from Hastings Street, which allows a short walk to all the dining venues. It's a simple call to the driver's mobile, and they never took more than 10 minutes to arrive. You can walk from the Resort to town, but it's not a flat route, so not ideal for the elderly or mobility challenged. THE NOT SO GOOD : (1) We stayed in Treetop Villa 6108. On arrival, we couldn't get the complimentary Accor WiFi to work or our own Optus box, which we brought with us as a back up. Called Benson at Reception and explained the issue, and that we'd be going out for early dinner, and hopefully he'd be able to get it fixed before the footy started. On our return, the TV was ON, and the footy channel tuned in. Excellent work, although the picture did freeze numerous times over the next couple of days, and for our entire one week stay, the audio was never in sync with the picture. (2) Our Villa was extremely spacious, with a massive lounge area, and full kitchen. The only small negative observation I'd make is the lack of maintenance, broken fixtures, and cob webs visible around the exterior. A good spring clean would do the job.