Las Rias Holiday Apartments

We stayed with our adult/university kids. We had stayed here a couple of times when they were children. My rating would have been higher if we were not on the ground level. Apartment 2 is dark and there was a fair bit of surface mould on blinds and windows in the rooms at the back of the apartment. This was cleaned straight away. The apartments on higher floors are nicer and I still think Las Rias is great for families

Regrettably, my experience at this resort fell far short of our expectations, and we have been visiting Noose for over 10 years. I booked directly with Las Rias via their website due to their promise of private beach access and scenic river views, and ground floor apartments to suit my elderly parents. Despite booking 5 weeks in advance, I received an email notification just one day before our check in, which included the following paragraph. “Please be advised that due to floods and constant heavy rain Noosa & The Sunshine Coast have experienced this year, has unfortunately affected the beach at Las Rias and washed away the majority of sand.” When I asked how long ago this happened I was told 12-18 months ago, and I find it unacceptable, that we were not told at the time of booking, and then were given one day's notice of the lack of facilities. If they had been honest up front we would not have booked, and with the notice period, this left us no option to find alternative accommodation. The timescales of these floods was also evident that the “temporary crowd fencing” that is constructed, has grass overgrowing over the legs of which now looks like a “semi permanent” solution. When I reached out to express our disappointment, we were advised that we should have “called to confirm details before booking online” - despite booking direct via their website, and “not let it ruin our holiday”. While I understand the impact of such an event, I feel it is unfair that a resort can continue to take bookings with misleading promises after one year (goes against Australian Consumer Laws (ACL) (to make false or misleading representations about goods or services when supplying, offering to supply, or promoting those goods or services) - there are no warnings at the time of booking, and the website has not been updated to reflect the current situation. Throughout our stay, we communicated our concerns with the reception / management, hoping for some form of resolution or accountability for the inaccuracies on their website. Unfortunately, we received little remorse or a clear plan to address these issues, indicating to me they will continue to let the customer take the ownership for their inaccuracies and reap the rewards of providing accommodation at premium rates. In summary, our experience at this resort was marred by deceitful advertising and a lack of transparency. We advise potential guests to be cautious when considering this establishment. Which if in Noosa, you want beach access this is not the resort to stay at.