Arthotel Ana Flair

実際悪くない　ただ、部屋のティッシュは空だし何よりフロントに人が居ないから電話しないとチェックインも出来ない 電話付きじゃないSIMの場合いきなり詰むので、予約時に建物裏にあるキーボックスのナンバーは教えて貰うのがベター ロケーションはかなり良い　駅前だし、旧市街にもすぐ入れる

Choose somewhere else! Appalling service right from checkin. Checkin starts at 3, which is when reception is advertised as closing. We arrived at 2 and reception was already closed! I rang the advertised number and was told that a code would be sent to get keys from the key safe no earlier than 3pm. Also told that the codes weren’t ready yet anyway. No code received by 3, so I rang the number again, and received the codes over the phone. We entered via the back entrance and there were no staff anywhere. Couldn’t get any questions answered. Also, even though I had booked breakfast in the booking process, when we came down the next day we were told there was no breakfast for us as it hadn’t been booked. When I asked if we could go into the breakfast room and pay again, she said there was no food anyway. When I asked if no other guests were having breakfast, and was there really no food at all, she said there was no food in the breakfast room. It is only for tea and coffee. All the literature said breakfast would be served from 7:30am, but we were told it was only tea and coffee. The whole thing was unbelievable! The beds also were only foam mattresses and not very comfortable. Lift was very small and needed two trips. Overall, way overpriced for the quality and service we received.

ピンコードの入力で、ホテルの鍵を開け自分で入るのですが、ホテルの到着で、初めて知り、電話するように張り紙がありましたが、日本語しかわからない私達は無理でした。事前にメールの連絡もなく、ホテルからもメールをしましたが何の返答もなし。ホテルには人もいないし警察で、頼んで電話してもらいました。　部屋は広くて、冷蔵庫もあり、快適でした。 チェックインだけ、どうにかしてほしいですね

Preis/Leistung ist gut, Frühstück sehr gut, Personal sehr bemüht Ich würde wieder Buchen

Albergo senza infamia e lode, buona la posizione ma i servizi pari a zero accoglienza inesistente , non è possibile fare colazione, i materassi e cuscini completamente sfondati, acqua calda sanitaria ok e temperatura interna alla camera accettabile ma non regolabile

Not a knock out - it’s a lock out! Hotel locked on arrival. No advance warning that reception was not staffed. Supposed to open at 3 so went back then. No one turned up. Called a number stuck on the door and eventually got instructions on how to enter via the back door using a key pad number. Pity nobody thought to email that in advance. All in all, a total shambles. A place to avoid.