Hampton Inn Norfolk-Naval Base

Clean. Friendly staff. My only complaint was not much water pressure in shower. But we were only there one night.

We are Hilton Honors members and fluctuate between Diamond and Gold status. I write that to demonstrate our loyalty and typical satisfaction with Hilton properties. Room 112 – As soon as we opened the door to the room, we would smell sewerage. The desk was alerted and they immediately sent a maintenance person who sprayed air freshener. Within a few minutes the smell returned. We asked to be moved to a different room and was placed on the third floor. • The carpet in the room was ripped and dirty. • The arms of the chair were black with dirt. • The hallway carpeting was filthy. • The water pressure was not good. Room 326 – This room smelled better but like room 112, the arms of the chair and carpeting were filthy. Equally annoying was that the shampoo and conditioner bottles were empty and the soap dispenser was broken. I found this out only once I was IN the shower! In every other Hilton property we have stayed in, there was always a night table on each side of a king bed, not in this property – there was only one. The breakfast area was less than clean. Hilton should be ashamed to offer this property under their name. This hotel was so bad, a cleaning would not help. The entire hotel needs renovation with everything new including carpeting & furniture. The plumbing needs to be corrected. The photos they use for the Internet must have been taken a long time ago or at another property! They say the hotel was recently updated; however, that cannot be accurate. On the positive side, the staff were all polite and helpful.

This hotel has central access to a lot of restaurants. The staff is super friendly and knowledgeable. The rooms were super clean and the TV’s were surprisingly large. The food was great as is expected from a Hampton Inn. Definitely recommend.

The hall was excessively hot and the room took awhile to cool down. On that Saturday we left for lunch and I had left my purse out not knowing that the room would be cleaned because the notice in the room said that the room only be cleaned every other day. So I left my purse out and on Sunday when we left I know that some items was missing from my purse. I am not saying for a fact that the person cleaning the took the items , but what I had in my purse that we arrived at the hotel.

close to naval base

Desk staff was super friendly. Could use updating. My daughters bed had sand in it and we had not been to the beach.