مستخدم نزيل
2 يونيو 2025
Dishonest thieves!!! I reserved and prepaid for a suite. Upon check in they gave me a regular double queen room. I asked the front desk to provide the correct room and they told me that they don't even have suites at this hotel. I pointed out that every website shows suites for this hotel. The desk clerk said, well we gave you a mountain view. What?? So I asked if they would at least adjust the price and give me a refund for the amount I paid for a suite. The clerk refused and said, you already got the best price. What?? They refused to do anything but keep the money i paid for a suite while giving me the cheapest room, no less next door to a bunch of screaming kids! They just flat out ripped me offf!!!
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