Eastern Inn & Suites (Formerly Eastern Inns)

Very nice old school style of hotel/resort. Had one of the condos in the back area. Very comfortable. All amnesties where there. Fridge, stove, microwave, washer and dryer. Bed was very comfortable. Only thing that might be an issue is the unit are multi store, need to access with stairs. The lobby and resort had lots of amenities, pool, games room. Restaurant on site.

Relaxing stay at this super friendly hotel. Very convenient for downtown stores & restaurants. Bonus is it right next to Whittaker Woods for hiking, cross country skiing and using your snow shoes. We also checked out Cathedral Ledge with stunning views on N Conway & Cranmore. Updated gym and nice large pool & hot tub. Our room was comfortable and convince of fridge & microwave. They also have BBQS outside for guests to use.

We arrived at the hotel after a 5 hour drive so we were ready to get settled into our weekend "home". Unfortunately, as soon as we opened the door to our first floor room, we were hit by a wall of the worst musty, moldy smell I've ever experienced in a hotel. I felt immediately that it would be unhealthy to stay in this place, but I set about trying to clean in the room (We brought our own cleaning supplies due to the risk of Covid transmission). As I was doing this, I discovered that surfaces were not clean. The bases of the metal table and floor lamps were rusty, I couldn't put any clothes into the drawers because they smelled strongly of mold. The lampshade on one of the bedside tables was broken and there was some type of splashed and dried fluid on the radiator. The furniture was quite dated (which wouldn't bother me at all if the place had been clean and free of mold). One of the drawers was sagging in the center as though the bottom was falling out of it. The other drawer appeared to have been "repaired" with mismatched materials. The popcorn ceiling in the entry was cracked and near the overhead light. Right away we began searching for an available room during the very busy season. We were finally lucky enough to secure a room at a bed and breakfast nearby. Thank you Cranmore Inn! The desk clerk at Eastern Inn & Suites was apologetic, but not helpful in terms of refunding our "stay" of 2 hr in the moldy room. I've never had an experience like this in any hotel before. To be fair, we traveled with a friend and he said he didn't have similar problem with his room. Either way, I'm shocked that they chose to book a room in that condition. I would not recommend this hotel.

Worst experience ever! Old, dirty, dark, smelly room and over all just disgusting. Woman at the front desk was very rude. We were booked for 2 nights and only stayed 5 minutes - hotel refused to give a refund! Don't be tricked into staying here. Save yourself the trouble and stay somewhere else!

This is a very comfortable hotel and is a good value. I've stayed here several times in 2022 and it has gotten better each time. A new hot tub was installed this year and several rooms have been renovated. I'm told more renovations are upcoming. It is a 5 minute walk from downtown North Conway. Also, be sure to enjoy the Whitaker Woods trails with access from the hotel parking lot.

We enjoy visiting Eastern Inn & Suites a few times per year. North Conway is beautiful and having a nice affordable place to stay is amazing! It is always clean, comfortable, and the staff is always so nice. The indoor pool, arcade, and playground are great for the kids and they enjoy the stay as much as we do.