This is a very difficult review for me to write because I truly do not like leaving negative reviews, especially for a place my wife and I have returned to for years. We have been going to North Conway since we were in our 20s, and we are now in our 50s. Golden Gables Inn was always a place we were drawn to because of its small, family-owned feel, and we have stayed there regularly since at least 2020. At that time, the Filip family and the people who worked there were wonderful. They were personable, kind, easy to talk to, and the rooms were always immaculate. It had a warmth and familiarity that made us want to return year after year. Unfortunately, our experiences began to change in 2025 and 2026. During a family stay from August 31 through September 2, 2025, we stayed in one of the clubhouse rooms and found the inside of the air-conditioning unit to be filthy, black, and moldy. It was obvious it had not been properly cleaned in quite some time. When we brought it to the attention of the man at the front desk, there was no apology or concern. He was dismissive and simply told us we could move to another room. We did move, but the way the situation was handled was extremely disappointing. We returned again in April 2026, and once again the air conditioner had visible dirt and mold inside and needed to be cleaned. Our most recent stay was from September 18 through September 21, 2026, for our 29th wedding anniversary. Sadly, this was the stay that made us decide we will not be returning. We had a two-queen room, and on the second bed, closest to the sliding doors, there were multiple long hairs clearly visible across the top of the comforter and bedding. When my wife pulled the comforter back, she found additional hair underneath, including near the pillow and on the sheet. These were not tiny hairs hidden in the fabric. They were plainly visible in several areas of the bed. My wife was so taken aback that she immediately started taking pictures, which I am including with this review. I contacted the front desk, and the young woman who came over was wonderful. She was kind, apologetic, came over immediately, and changed the bedding right away. I really appreciated how quickly and respectfully she handled the situation. Unfortunately, the bedding was not the only issue. The carpet had an odor, there was a red substance smeared in the bathroom, there was hair around the toilet, the tub did not appear properly cleaned, and there were fingerprints and marks on the walls. My wife wanted to leave, and looking back, I wish we had. We were so taken aback by everything that when we got home, we realized we had completely forgotten to check the air conditioner during this stay. I also do not have photos of every issue because at that point we were overwhelmed and I simply wiped some things down myself. For longtime repeat customers, I feel more should have been done. Offering to cover the cost of one night or making some type of meaningful adjustment
ترجمة
