Fathoms Hotel & Marina

Extremely uncomfortable experience. Rooms are clean with a decent location. My issue was with the owner Steve who for some reason felt it was within his right to speak to me from the first night with the most disrespectful manner i have encountered in a hotel stay. I had rented 2 rooms paying $1000, per night but was made to feel so uncomfortable from day 1 that it ruined my stay. There is a cordial way to speak to your customers that is typically something those in the hospitality business are familiar with, a shame Steve has not grasped this. I will say both times I was approached with his ill mannered demeanor there was a weird aploogy after in a text after the first night, then as I was packing my car to leave. You already ruined my experience at your hotel at this point so really not sure what you were trying to accomplish here? Perhaps preventing me from sharing the truth of my experience on sites like this? Unfortunately that did not work, as I said you ruined my 3 day stay mutliple times with your rude manner. My last night having two couples over where we did nothing but sit on deck to chat and to be approached in the manner we were was absolutely disgusting and a shame for you as both couples were planning stays at your hotel which they quickly dismissed that idea after their encounter with you. Imagine 3 adult couples chatting on a deck on a Saturday night at 9:30 being told they need to immediately leave! In a tone that left everyone speachless and me mortified. People work hard for their vacation and when they select a place to enjoy it in, it is your responsibility that they have a pleasant experience, We were nothing but cordial to you and your wife from the start there was absolutely no reason to have treated me as you did, your lame apologies after the fact were just that lame and self serving.

LOVE, LOVE, LOVE!! Fathoms Hotel & Marina is a hidden gem—gorgeous location in a beautiful town along the north shore of Long Island. My husband, Mike, and I were guests over an extended Mother's Day weekend, and we had such a great experience. Every detail is lovingly attended to by the hosts, Cindie & Steve. Both made sure our stay was comfortable and enjoyable by welcoming us with snacks and drinks, a delicious breakfast, and offering many excellent suggestions for restaurants and parks. Our room was clean, fresh, and bright, and the bed and linens were top notch!!

Fathoms is a lovely, comfortable and welcoming place to stay -- much preferable to larger hotels with their impersonal approach to guests. The owners clearly care about the needs and preferences of their guests. They have done a great deal to make their hotel more sustainable which is, sadly, not common in this business. I would recommend Fathoms to anyone looking for a place to stay in western Long Island!

The Fathom Hotel has become our home away from home. I feel like we are visiting family. Cindie and Steve run a First Class operation. We started staying here when we gave up our place in Long Island. HONESTLY staying at the Fathom is easier than having our own place as everything is done for us. This place is a HIDDEN GEM. BEAUTIFUL VIEWS, GREAT LOCATION, CLEAN and I LOVE THE BEDDING.

This was the best hotel at which we've stayed. The owners, Cindie and Steve, could not be more attentive or friendly. Everything was excellent. Additionally, it was fun taking the water taxi across the bay to Dirty Tacos Restaurant, which was also excellent.

Just a Wonderful Option....... Outstanding small B&B type of hotel. Absolute perfect location on the North Shore where little exists nearby as far as hotel options. Exceptional owners/operators provided everything we needed including a great 24 hours snack/coffee/drink self service area. Local pastries left outside door each morning and a great quiet location and view. Definitely should consider if looking for A+ option to traditional cookie cutter hotels.