The Holystone Bar & Restaurant

My stay for a couple of nights on a local course found the room basic but serviceable. However, certain aspects stood out. The mattress had significantly lost its spring, providing a rather firm sleeping surface. The room door's lock rattled noticeably with any breeze, showing clear signs of prior damage or attempted entry. Furthermore, ventilation was an issue; leaving the window closed resulted in a distinct, stale atmosphere, making an open window essential for comfort.

Comfy bed.

Unfortunately I ended up in the wrong property. I was expecting to stay at the Holystone Premier Inn but I was booked in to the Holystone bar and restaurant. I had requested a ground floor room but there were no ground floor rooms. When we taken to our room I was disgusted with the state of it. First of all there was no heat, the carpet and walls were filthy. We stayed the one night but checked out and moved to the Premier Inn for our second night. I would like a refund from you for the second night. Thank you.