Extended Stay America Select Suites - Detroit - Novi - Haggerty Road

Great place to stay in the Novi area

These comments are totally related to Trip.com booking and not against Extended Stay Hotel. When I arrived at this site, Extended Stay personnel (person called AJ) at this site did not acknowledge or have the booking confirmation from Trip.com. I did call trip.com (spoke with Minu ?) , who was not able to either confirm with the hotel site (afterwards she called directly) and spoke with the front desk.... and re-book me at the rate. They did neither. I ended up booking Extended Stay myself (while in the lobby) to finish the night. Next morning, I learned the next morning that trip.com when ahead and pushed the bill through to my Visa, knowing I was booking with the site directly. After several emails, I had to 'supply detailed receipts' for my individual booking, AND, receive payment in 10-14 days. And, because I paid a higher rate, I was promised the price difference. However trip.com was providing coins for a future booking, or with check/cash in 14 days. However, now I find out that trip.com wants my ACH bank account details for direct wire transfer for this which I will not supply. Please apply this credit to my charge card. I will never book with trip.com again and will either use other third part sites or directly with the chains. Tim Dziewit

"Our stay at the Extended Stay America on Haggerty Road in Novi, Michigan, was exceptional. The staff is incredibly friendly and helpful, always going above and beyond to make our experience enjoyable. The room was impeccably clean and well-appointed, with comfortable bedding and thoughtful amenities. The hotel's location was also a major plus, with easy access to popular attractions and restaurants. Our overall experience was outstanding. I highly recommend this hotel to anyone looking for a memorable and comfortable stay. Shout out to the whole staff!”  Extended Stay America, Haggerty Road, Novi, Michigan Staff Diane Erica Jackie Greg Tony Keyta And the rest of the staff!

I chose this property because it’s listed non smoking a lot of folks disregard that and smoke everything in their rooms and that smoke affects those of us who don’t as comes to the rooms

Staff is great and love the area

Good place good personal