Park Plaza Nuremberg

I recently had a disappointing experience due to a major oversight regarding the air conditioning in my room. Upon check-in, I was not informed that the air conditioning system was broken. This lack of communication from the reception staff was frustrating, especially as I would have chosen to book a different hotel had I known. When I raised the issue about the broken air conditioning, the response from the staff was unsatisfactory. They offered no alternative solutions, leaving me uncomfortable in my room. Eventually, I had to actively request a fan, which should have been provided as a solution without having to ask. Overall, the lack of transparency and inadequate customer service made my stay far from enjoyable. I expect better communication from a hotel, especially regarding essential amenities like air conditioning. I would not recommend this hotel based on my experience.

This is a premium hotel at an affordable price and we had a great stay at the Park Plaza Nuremberg. The rooms are modern, large, comfy and bright. The staff are friendly and welcoming. We had a quick check in and there is some infused water and fruit near the front desk you can enjoy during your stay. They also helped guide us to the parking across the street at the Hauptbahnhof parkade which has designated parking spaces if you keep to the right once you enter on the first level. All we needed to do was to trade our parking pass for one of hotels and it cost 17 euros a day with unlimited in/out privileges and we could stay as late if needed the next day. The rooms are nicely appointed with some modern decor, good lighting, a couple of comfy chairs, a desk, large TV, coffee/tea station, mini fridge and a bluetooth speaker. The bed was very comfy and we got a very good night's rest here. There was an Albrecht Durer book in our room as well as some Albrecht Durer inspired art in the hotel. They provided a complimentary mineral water in the room which we chilled and enjoyed after a big day of walking throughout Nuremburg. The bathroom is large with a nice big shower and good jasmine/bergamot bath products including shampoo, conditioner, body wash and lotion. There is plenty of counter space, a towel warming rack and a thick door which made for a nice experience. The bathroom was pretty clean but there were some dust bunnies under the sink and one of the cups did not look clean. The shower offered great pressure with a rain shower head and a handheld. Hot water was very easy to get and plentiful. The location of this hotel is ideal if you plan on exploring the city by foot. It is within a 15 minute walk to most of Nuremburg's best attractions and is right across the street from the central station and where the Handwerkerhof Nuremberg (crafts market) and Frauentor. In addition to the central station and it's Ubahn offerings there is also a large bus terminal and plenty of trams right in front of the hotel too. There are plenty of good restaurants in the old town area nearby too and some fast service restaurants in the central station. There is an underpass to get into the central station which makes the hotel easy to get to.

房間舒適，早餐豐富和餐廳服務員的態度很有禮貌和熱誠。交通極方便，就在中央火車站對面。