The Hotel Umbra Bagan

I absolutely loved staying at the Umbra Hotel in Bagan. Located between Old and New Bagan and only 15 minutes away from the airport. The breakfast is good, the pool and garden are beautiful, the restaurant has both Burmese and Western food. the hotel also helps booking tours and you can rent -bikes to go see the temples. The staff is very helpful and room is great and clean. Thank you for all staffs.

I recently stayed at the Hotel Umbra, Bagan and it was a truly disappointing experience from start to finish. Here’s a breakdown of what went wrong: The front desk staff were unhelpful and seemed irritated when I asked questions. There was no effort to make me feel welcome or address concerns with courtesy. Upon checking into my room, I was appalled by the state of cleanliness. The bathroom had mould in the corners. The toilet and taps were broken, never fixed. The floors hadn’t been properly cleaned, and the overall atmosphere felt dusty and neglected. When this was pointed out staff came to clean but not to fix anything that was broken. The A/C unit was in the wrong place and wasn't in the best condition. The electricity was turned over during the day which made the heat unbearable. The pictures on the hotel website looked nothing like the actual facilities. The lobby looked modern, but the rooms were outdated and in desperate need of maintenance. For the price I paid, this hotel was not worth it. I’ve stayed at many budget hotels with better service, cleanliness, and comfort. I will not be returning and cannot recommend this place to anyone.

Myself and my partner recently spent 5 nights in the Umbra Bagan Hotel. One the face of it, and when you look on the Booking sites it looks great. Be wary! You will notice the are very limited pictures of rooms. The pools and food are good. Not the best but satisfactory. I would recommend the barbeque which was excellent. What brings this place down even before you reach your rooms you are expected to pay for your full stay in cash. This a medium to high quality establishment according to the hotel and this is reflected in the cost so you have to cough up a fair bit of cash. In reality they will accept card payments but are mearly reluctant to. We were told we would have to move rooms half way through our stay which we found offputting. After kicking up a fuss they agreed for us to stay in our room. When we did reach our room we perhaps wished we hadn't stayed at all. The room was not very inviting. Dark and with poor air-conditioning. The bathroom was grubby with loose hooks on the wall and taps that spun around as if they were not bolted. It was the standard I would have expected at a budget hotel. And so to bed. As I climbed in I felt something on my feet. Apon inspection the sheets were dirty as if the bed had already been slept in. I found it hard to sleep the first night. In the morning the staff at the hotel, who were great tried there best to deep clean our room and did the best they could but there were some things which needed to have been attended to long before they got to this stage. At 9am the electic goes off for 4 hours, as is the norm in Myanmar. Although this hotel has a generator they did not turn it on. The temperatures inside soon increase so be warned it can get hot. We complained and it was turned on for us. The hotel was full so they there was insufficient revenue to run a generator. Bagan is an increadle place. We intend to visit again but will not include this hotel on our list.

You are in the right place for a beautiful, peaceful and clean holiday in the center of Bagan. The rooms, bathrooms are clean and spacious, the breakfast is very good, I did not try the hotel restaurant, but there are many eating places outside the hotel. We hire easily for E-bike, Tuk Tuk,Balloons and other tours at the reception. Definitely stay, you won't regret it.

The hotel experience was truly awful, with unhelpful and disrespectful staff who even invaded the guest's privacy by peeking via a hole while she was in the bathroom. I strongly advise avoiding this hotel at all costs. To make matters worse, the hotel failed to handle the privacy incident properly, showing no respect or consideration for the guest's feelings. This hotel neglects its guests' well-being and refuses to take responsibility for their mistakes. This level of disrespect and negligence is simply unacceptable, amplifying the disheartening experience for the unfortunate guest involved.

This hotel is really creepy there’s a hole in bathroom and they peeping that hole when customers showering and also they don’t take any responsibility for that even tho we have evidence and they blame on us too