Boutique Hotel Casa Cid de León

Nos dieron la habitación de la imagen. Al entrar el olor a humedad era muy fuerte. Sin embargo decidimos quedarnos pensando que era parte del ambiente “antique”. Sin embargo nos comenzamos a dar cuenta que la cantidad de polvo era muy elevada. Los muebles, la cabecera de la cama, incluso la ropa de cama tenían capas de polvo. Es increíble que en tiempos del COVID no tengan el más mínimo interés de cuidar la limpieza. No esperábamos que estuviera sanitizada, pero al menos que estuviera limpia. Esto no tiene nada que ver con que la propiedad sea una estrella o cinco estrellas, la limpieza es el primer elemento en cualquier propiedad y en este caso no la tenía. No me quedé ni una noche ahí. En cuanto a las políticas aplicables, el hotel decidió no devolver nada. Estaba dispuesto a pagar una noche aunque no la ocupara, pero decidieron no hacer ninguna devolución de las tres noches reservadas. Las políticas entiendo que se crean con la finalidad de proteger a ambas partes, sin embargo, cuando el problema se da por una cuestión como es la limpieza, que es a todas luces responsabilidad del Hotel, deberían de efectuar la devolución. Era imposible quedarse en un lugar en donde hasta los colchones podrían estar sucios. Peor aún, que la respuesta del hotel sea limpiar la habitación a las 9:30pm era impensable. Por qué no lo hicieron antes? Súper decepcionante.

If you like old buildings with the original walls and floors, this is your place. The rooms are huge, perfect for families (the bathroom is located within one of the bedrooms). We thought we would love the charm and antiquity of this hotel. But, we found the room to be musty and dusty. The owner has cluttered the rooms with trinkets, creepy old dolls, and canopies. We found the musty smell to be off-putting--running the A/C helped a little. Additionally, the front desk staff was very disorganized from our info-gathering phone calls to our in-person interactions (and we speak Spanish). The best parts of the hotel were the location, which was superb, and the ladies upstairs who prepared breakfast everyday with big smiles and remembered who liked what.

Beautiful boutique hotel in the heart of Central Oaxaca. Walking distance to amazing restaurants and historical properties . The employees are very friendly and helpful. The design of the rooms is breathtaking. The beds are super comfortable. I have never slept so well, in my entire life .

What a charming and original and soulful hotel. The people that work here could not be kinder and more attentive. The rooms are large and original and infused with the Charm of the owner. We came during the off season and they upgraded us to a larger room (complimentary). The location of this hotel is exceptional….only one block from the town center and the best restaurants and art in the city. Breakfast in the morning was great and the rooftop lounge area was also perfect. The family that owns this lovely hotel has put a great deal of love and soul into this jewel of a hotel. One more thing….we have been in Mexico for over a month during this ‘slow season’…I recommend this season (July and Aug) without hesitation. It’s slower, the weather is good, the prices and crowds lower. Come to Mexico during this time.