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All the front desk personnel are the best asset this hotel has. The place could do with an update of their appliances and furniture in their rooms. Soft furnishings are ok. The cleanliness could be a bit better. They lent me slippers so I could use the steam room and it was a great addition to my stay. Overall I give the place a 3/5.

Having visited Oban many years ago as a student working on Mull we stopped off at the Alexandra Hotel as we walked along the promenade. Back then it was one of the premier places to stay when in Oban. As part of our Scottish tour we had a short stop over in Oban before heading to Mull. We looked up the website for the hotel and the rooms offered looked great. This was our big mistake. Their rooms on the site bore no resemblance to what we stayed in. They are a total rip off. Staff - The only good point about our stay was the young South African Receptionist. She was pleasant and very helpful. After that it was all down hill. Our room key didn't work but she helped to get us in and even gave us her key while we waited for the Maintenance Man. This took well over an hour as we were told he was still having lunch It was by the way 3pm in the afternoon. The Indian gentleman finally came and sorted the key issue. We have travelled enough to know tat things o wrong, but its how the establishment responds is the measure. Obviously at the Muthu Alexandra their clients are not respected. The Restaurant staff could hardly speak English and we think the lady was east European, but struggled with her accent. She was the only person in the restaurant and so struggled with getting everyone's orders nd service was slow. There was a Barman who helped occasionally, but kept going missing in action. Room - We booked a double room with a sea view from the pictures represented on the website. It looked spacious and well set out with furniture and large bed. What we got was a small attic room half of which we could not use as the ceiling was low and my wife struggled getting in and out of the bed. No wardrobe, and the TV was not much bigger than a postage stamp. The bathroom was also small and cramped without the shower we expected and we had to climb in and out of the bath to shower. No accessories except a pump soap, which was not very clean. In a previous hotel our bathroom was bigger than this room. The bed was uncomfortable and had seen better days, with rips in the bed cover. Curtail rails we hanging off and you could see the room was in need of some repairs. Food - We had a meal on our first night which given what we had experienced so far was quite good. The mussels were tasty and plenty of them. Their wines for what they had were not very good and expensive compared to previous hotels we stayed in. Even the cutlery on the table was from four differing sets not that this is a problem, but it does point to the professionalism of the management at the hotel. Staff, well enough said already. Breakfast was a complete disaster. When we came down for our breakfast the hot selection was almost finished with only a few rubbery cold eggs left. I asked for a fresh one, but was told that was the serving and it was now finished. Yet again this is something we have never experienced before. When we have stayed at hotels with a hot buffet it has always been replenish

I have one of the best days in Oban. I was there to me my friends i choose to stay with MGM hotel oban that is was my best choices that i made on my trip when I reached there the staff are so welcoming and they really helped me to settle down and the food was so brilliant i love the food and the ambiance the way the staff behaved so positive and friendly, i really recommend people if anyone wants to travel to Oban you will not get disappointed to stay with MGM hotel

I came from London to enjoy Scotland and this hotel was the perfect choice for me. I really enjoyed the ambience of this hotel. All the staffs were friendly and helpful. As it was my first time in Scotland, they really guided me well. The food was amazing. Overall my experience was fantastic. I'm planning on going back again. Thank you for your hospitality.

Great place,great ambiance and great service.had few issues withy room maintenance however Satyajit the Hotel Manager was quick to resolve those. So all in all a good experience

Wow amazing service and too sweet GM and other staff members.... We loved the service... Definitely one must try here for long vacation