Oyster Inn Connel

I can't tell you about my stay as I booked the wrong dates. As soon as I found out, I phoned The Oyster Inn to cancel but because I used Trip.com, they said there was nothing they could do. I cancelled on Trip.com and the message said that they'd contacted the hotel to confirm if it was ok to cancel FOC. According to trip.com, no response was forthcoming so my booking was not cancelled. My booking has since been "completed". When I contacted the hotel the following day to ask why they had not approved the cancellation, they said trip.com had simply asked for info, not to approve cancellation. Who is lying? Suffice to say, I will not use trip.com again and have decided to stay elsewhere in Oban.