Family Hotel Gran Ivan

Отель Супер. Всем рекомендую. Хорошие номера. Хорошее обслуживание. Хороший Вай Фай

Extremely helpful and service minded staff. And the coffee is excellent too. 😃

Clean, fantastic staff and excellent English spoken, near to shopping mall and bus station( 4 min walk)

Very nice hotel A+++ I booked a single room and was upgraded to a double studio. The room was quite large, with a sofa, coffee table and dressing table. It had a balcony bit but the view was of apartments. This didn’t bother me as I was only overnighting. There was a minibar, toiletries and a hairdryer (in the wardrobe) It was handy for the airport 6km away but not much in the immediate vicinity.

Terrible service It took 45 minutes for the hotel clerk to process the person before me. He and I were standing and having a nice conversation, but I don't know why it took so long, and she told me, in a stony tone - not at all friendly - to sit down and wait. It was very hot and humid in the lobby - extremely uncomfortable. When the clerk finally got to me, she couldn't find the reservation which was pre-paid. It took almost 20 minutes for her to find it. Although she did apologize, it was not a pleasant way to begin. Then she told me my room would be on the fourth floor, and there is no elevator. So, I carried everything up the stairs. The room was fine and clean, with air conditioning. The bed was comfortable, although the chair at the desk was not comfortable.

The room was comfortable and spacious and the hotel is in a good location near to bus stops, restaurants and a mall. The staff were extremely kind and very helpful to us, despite us having some particular requests. The little bar in the lobby is also very nice. Highly recommend!