مستخدم نزيل
27 يونيو 2025
I had a disappointing experience today due to the conduct of a staff member named Carrie. When paying, I mentioned that the chips served with our meal were freezing cold and that we had waited over half an hour for our food. I politely requested a small discount to reflect these issues. Unfortunately, Carrie was unwilling to offer any form of resolution. She questioned whether we had even asked anyone about the delay, to which I explained that we did have to enquire about our order. Her attitude was dismissive and unprofessional—she answered back, made faces to a colleague, and appeared generally uninterested in handling the matter appropriately. She attributed the delay to the chicken I had ordered, and I simply pointed out that this should have been communicated at the time of ordering so customers know what to expect. Her response was unnecessarily confrontational. When I mentioned the cold chips, she replied, “You ate them all though,” pulling a face, to which I explained that I am nine months pregnant and had been waiting a long time. Earlier, when she cleared our plates and asked how everything was, I had mentioned the issue, and her only response was “ok,” with no follow-up or concern shown. When we raised it again while paying, she was called over, but again showed no willingness to address the situation. If a genuine problem arises, I do not believe Carrie is equipped to handle it appropriately based on her attitude and behaviour. That said, the rest of the staff were lovely—polite, helpful, and a credit to your establishment. You’re fortunate to have such pleasant team members representing your business. We spent over 50 euro here today which is a significant amount of money for pub grub in this climate.
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