Pine Cliffs Village

I wouldn't recommend this to anyone. The site spans many acers which means to get everywhere within the resort you need a shuttle bus. Not ideal when everyone needs one and they are a 25 minute wait. 20 minute long que for dinner, gym, lunch. You cant use the indoor pool, food is average at best with only a couple of choices of mains and desserts. Ants everywhere. If this was a 3 * i would still be disappointed. My three kids had a awful time.

We had high expectations for this beautiful hotel but have been left extremely disappointed, especially after paying so much to stay here. When we arrived we were met by lovely reception staff but we were soon hit with over a 1000 euro charge (75 euro per day) that we were not made aware of by jet2 or the resort itself for the use of facilities that can be charged to your room and only today close to the end of our holiday we were told that charge was not compulsory but we were never told this at the start and were made to feel like we couldn't check in without paying. We are currently staying in Pine Cliff Gardens and this part of the hotel I have to say feels like an afterthought to the rest of the resort as you tend to be forgotten about over here, there is no access to food or drink at the pool like there is at all the other pools across the resort. The first week we were here we had asked 4 times for our bathroom sink to be fixed as it was leaking everywhere and we also tried several times to call reception but couldn't get through. Some of the staff have been extremely helpful but as soon as there was an influx of guests the service level went completely out the window and the reception staff struggled to cope. There is a massive ant infestation on this part of the resort which we and some others in our party have asked to be sorted but still nothing has been done even though they have told us that there is a pest control team on site all year round. I can honestly say that I would not stay here again as these 2 weeks have completely put me off giving this place a second chance as there's several other things that has happened but I'd be here forever writing them all out. Walkability If like me and you have mobility issues this hotel is not for you as it is so large and it's a struggle to walk places. There is an on site shuttle but trying to request one when there is a lot of guests is difficult as you can never get through to reception staff on the phone or get forgotten about like we have been on several occasions. Food and drinks I would definitely recommend eating outside of the resort there are some beautiful restaurants on the doorstep and they are a lot nicer and way cheaper than anything on site.

I was drawn to this hotel by the glowing reviews and kind words about the staff, which led me to believe it would be a luxurious, 5-star experience. Unfortunately, from the moment we arrived, that expectation was completely unmet. There was no assistance with our luggage upon arrival—we had to struggle over uneven ground with our bags. At reception, we were greeted by an unfriendly staff member, which set the tone for our entire stay. The general demeanor of the staff at the front desk and over the phone was cold and unwelcoming, as if every request was a burden. There was no warm greeting, no welcome drink, and not even a kind word. I wanted to stay in the main building and was confused when I noticed our room was at the furthest point from the main building as possible (over 30 minute walk) I asked to change rooms. The receptionist didn’t make any effort to accommodate this request—he simply said no without checking availability. Our room was spacious, but it clearly hadn’t been properly cleaned. There was trash left under the sink, and visible marks on the furniture. Initially, we noticed a few ants, which didn’t seem like a big deal. But when we returned from lunch, the apartment was crawling with them, marching in lines across all rooms. After some searching, we discovered food and sweets left behind in the cupboards—more evidence the room hadn’t been cleaned thoroughly. Despite multiple calls to reception requesting help, no one ever came. Housekeeping continued with their usual rounds, completely ignoring the ant infestation. When I again asked to change rooms, the receptionist placed me on hold and then refused to accept any further calls from our room phone that day. Beyond our room issues, several general shortcomings made the stay underwhelming. One of the reasons we chose this hotel was the variety of activities it offered. However, there was no one available on-site to help us book them. Staff kept directing us to an app, which wasn’t functional for making reservations. We eventually managed to book some activities in person, but availability was poor—particularly at the tennis academy, which was fully booked for our entire stay. We also discovered other activities like a driving range only by accident, as no one proactively informed us of what was available. While the restaurant and shuttle staff were generally friendly, even this didn’t feel like 5-star service. For instance, when I arrived with several bags and a large suitcase, the shuttle driver made no move to assist me. I had to ask multiple times just to figure out where my room was, and even then I had to request help with my luggage—help that wasn’t readily offered. The food at the resort was also a disappointment. Portions were very small for the price, and overall quality was mediocre. While they did accommodate gluten intolerances at most restaurants, dishes like a full English breakfast or a protein bowl were sparse and beyond expensive for what you got. As for