Clube Maria Luisa

OMG where do we start, internet does not work, end of story despite their excuses, more than four rooms occupied no internet, reception is a waste of time, they cannot, will not do anything to make things easier, they threaten you with the police if you dare to argue with them, the hotel is a joke, they show you rooms with a sea view, however they do no tell you that these rooms are privately owned and the only room available to anyone who books looks out over scrubland or neighbours gardens, there are builders there who have been there forever renovating rooms on the ground floor, we travel a lot, In all honesty I have NEVER in all of my travels come acorss such an inept bunch of people in all of my life, this could be a lovely hotel with the right management or the right reception staff unfortunaltly you have neither, do this place a favour sell to a company that knows what they are doing, do you not read your trip advisor reports, you only reply to your positive reports which are 1 in about 20, get real and read the rest, they are sending you a message, you are crap, sell the place to someone who can use the location and stop being the pratts that you are, full on the 31st January? dream on. you are a joke suck it up and get real, pictures are of the damp in the room we were given, we were told use this room, leave or we will call the police.

Everything is amazing guys thank you.

As soon as we walked into reception we were greeted by friendly and welcoming staff. During our stay all staff members were polite and respectful and were always happy to help. A special mention for Sergio who took care of our luggage on our last day and assisted with any questions we had about the area during our stay. He went out of his way to make us feel welcome. The pool and gardens were well maintained and clean and it was never a problem getting a sun lounger. The beach is located just across the road which made the location very good. Rooms clean, modern and attended to daily.

After coming for our mini-moon last September we decided to rebook and bring along my sister and family who had not before visited portugal. I booked two rooms, one a deluxe room (that we had previously stayed in hence wanting to rebook) at a cost of £213 more than the other standard room we had booked also using their direct website. Upon arrival at 7.30pm we were advised that the room we had booked wasn't available! (They had double booked, but had not contacted us to let us know of the issue). The staff were under trained in how to deal with these situations, making over 10 calls to management/ supervises in what to do. We were offered a standard room which was fine but I questioned the refund of the £213 more it had cost for the deluxe room i had paid for. Yet again staff did not have a clue telling me I would have to come back in the morning as they couldn't deal with it, I went back in the morning and the man was so rude telling me he couldn't deal with it either! After 3 days I was offered 90euros and that's what he said his manager would be willing to give me back, this was not acceptable for a room they had double booked at no fault of my own. It took me all holiday to NOT even a full refund!!! We then asked on our day of departure (as advised to do over the phone before we arrived and when we arrived)if we could keep our room on, we were advised that we could keep it till 2pm free off charge then 10euro for every hour after ans told to go back down at 11am. We went back at 11am to be told no you carnt and you need to be out by 12pm giving us 1 hour to pack up 7 people. I'm so disappointed with the customer service that we experienced, I'm even more disappointed that we recommended this hotel to my family for them to also feel disappointed in the service. It's safe to say that we won't be returning to the hotel again which is a shame as we visit Portugal around 4 times a year, been an independent travel advisor personal experience for recommendation is key......

O clube Maria Luísa está renovado. Nesta reserva tive a sorte de ter um upgrade 🙏. O espaço está msis clean, super limpo e sossegado. De realçar a simpatia e profissionalismo do colaborador da recepção que por lapso não anotei o nome mas, tive o cuidado de agradecer. Até breve!

I was pleasantly surprised by the clean, fresh modern rooms, the photos did not do it justice. The staff are extremely pleasant and the location is wow !! Steps from a beautiful beach, Praia Maria Luisa, I will definately return if visiting algarve again