Sterling Ooty Elk Hill

We felt amazing at the property as this was indeed beautiful and located on hill....the view from the property is superb and breathtaking.

Good experience

As for the management, the government is keeping tabs on foreigners asking for all the documents for legally entering the country. It’s really hostile for management to act like immigration officers. And then bothering again and again because they made a mistake in filing some government intimations forms about a foreigner being here. No other hotel system in other states have bothered me about my documents even after I entered this country legally. They placed us in a corner and forgot about us. Room service only showed up after 3rd day, room cleaning. Overall, this place is just a fancy looking place with poor services. FYI their food was horrible, it tasted like rubbish, weird blend of spices that didn’t even felt like Indian food. I ordered Gobi Manchurian and some fries that arrived cold. Outside food is not allowed, so I had to walk a quarter of a km away in the cold so be prepared. 4 star resort with 2 star service.

Positives - Comfortable beds. Nice views. Excellent dinner and breakfast. Negatives - Wifi didn’t work. Service was painfully slow.

Good stay Nice staff But very costly

This has become a highly unprofessional 3rd grade hotel. Nobody answers the phone if you call in room dining. We called them at least 20-30 times over a period of 2-3 days of our stay but nobody lifted the phone. When we contacted reception about this issue, They said that they will arrange a call back. However, The call back was arranged after 1-2 hours only. The so called on duty managers and front desk staff staff seem to be impolite and do not belong to the hospitality industry. They are alway irritated whenever anybody approaches them and seem to hate their job. The hotel needs a great overhaul if it wants to survive.