Mövenpick Hotel Zürich Airport

Appreciate the shuttle service at night to hotel

因為到達時候比較晚，本來想選做過度酒店隨便住住，第二天進城區，結果超出預期。 班車非常方便，根據機場指示牌可以一路找到所有酒店班車的停靠點，並看到臨近出發的時間。班車大概撥時間提前5分鐘到，之後準時出發。沒趕上也不要緊，每20分鐘就有一班。 酒店大堂非常大氣乾淨，服務也很好。看到很多機組人員，應該是航空公司合作酒店。 房間不大不小，設施一應俱全。免費的一次性洗漱用品和拖鞋需要可以向前台索要。 蘇黎世天黑很晚，晚上9點還有客人在户外桌椅處喝咖啡聊天，非常愜意。

Was perfect

酒店雖然不是很新，但還是乾淨整潔，有機場班車很方便，窗外時常有飛機飛過，但房間隔音很好，一點也聽不到飛機聲，

The room was not ready even when I was checking in at 8 pm. Moreover, the staff charged a 100 CHF security deposit that was not relayed to me until the moment they asked me to pay. The roomcard also does not work uintil it was replaced for the third time. The room barely had enough lights up at night.

1. Given keys to a room that was presently occupied by a client. Keys worked.  Opened door, room was in use.  2. Was not clean.  3. Outside in hall infront of same room was a bed/mattress. Why it was left in hall in front of a room.  4. Asked for help from a house keeping employee , then went down to front desk to find out what was going on.  A lady employee, possibly a manager tried to find out what was going on. ??? Said maybe somebody did not vacate room or added a day. ???? She apologized.  Said will have to give us a couple of drinks as compensation.  Never given.???? Don’t make promises unless you intend to follow up%  In the mean time we had to drag our suitcases up and down twice. Once in new room 1023, went into wash our hands and found both wall mounted soap dispensers by sink 100% empty. Had to call down to ask for them to be filled. House keeping brought up two and installed them. Thx. Also found that  left side mirror light burnt out, did not complain. We just came  off a 15 night cruise and picked your hotel only because we just finished two nights at your Amsterdam MP at the cruise terminal. By the way this is the third or fourth time using MP. Do the managers not inspect client rooms once in a while to see if they are cleaned, restocked and guest ready? One more thing, why would you put a coffee maker in the room and only supply one cup? As a business owner myself I would want the rooms and features to be 100% guest ready. Sorry to say this experience put a damper on the end of our vacation.  I feel the rate charged for this stay did not match the price charged. Please respond prior to me doing an online review posting. Did not hear back from them at all.  Hence this copy.? Would not use this location at all.  Used Amsterdam location beginning of May. Was a very nice location. All was fine there.,