Mövenpick Hotel Zürich Airport

Was perfect

酒店雖然不是很新，但還是乾淨整潔，有機場班車很方便，窗外時常有飛機飛過，但房間隔音很好，一點也聽不到飛機聲，

The room was not ready even when I was checking in at 8 pm. Moreover, the staff charged a 100 CHF security deposit that was not relayed to me until the moment they asked me to pay. The roomcard also does not work uintil it was replaced for the third time. The room barely had enough lights up at night.

1. Given keys to a room that was presently occupied by a client. Keys worked.  Opened door, room was in use.  2. Was not clean.  3. Outside in hall infront of same room was a bed/mattress. Why it was left in hall in front of a room.  4. Asked for help from a house keeping employee , then went down to front desk to find out what was going on.  A lady employee, possibly a manager tried to find out what was going on. ??? Said maybe somebody did not vacate room or added a day. ???? She apologized.  Said will have to give us a couple of drinks as compensation.  Never given.???? Don’t make promises unless you intend to follow up%  In the mean time we had to drag our suitcases up and down twice. Once in new room 1023, went into wash our hands and found both wall mounted soap dispensers by sink 100% empty. Had to call down to ask for them to be filled. House keeping brought up two and installed them. Thx. Also found that  left side mirror light burnt out, did not complain. We just came  off a 15 night cruise and picked your hotel only because we just finished two nights at your Amsterdam MP at the cruise terminal. By the way this is the third or fourth time using MP. Do the managers not inspect client rooms once in a while to see if they are cleaned, restocked and guest ready? One more thing, why would you put a coffee maker in the room and only supply one cup? As a business owner myself I would want the rooms and features to be 100% guest ready. Sorry to say this experience put a damper on the end of our vacation.  I feel the rate charged for this stay did not match the price charged. Please respond prior to me doing an online review posting. Did not hear back from them at all.  Hence this copy.? Would not use this location at all.  Used Amsterdam location beginning of May. Was a very nice location. All was fine there.,

航道下面，比較舊。餐廳貴。一杯水龍頭水，收費7瑞士法郎（人民幣65）

受付の方が日本語で挨拶してくださって、嬉しかったです。部屋の鍵の開け方が少し分かりにくかったこと、室内着がなかったこと(海外のホテルはそういうものかもしれませんが)を除けば、部屋も広く、とてもいいホテルでした。 部屋に備え付けのアイロンとアイロン台があり、助かりました。空港からシャトルバスが出ていることも、一人旅で不安な身からするとありがたかったです。