Royalton Negril, An Autograph Collection All-Inclusive Resort

My sister and I went for a girls trip early Sept. Things we loved: Nicely appointed rooms, most of the staff were super friendly and polite, low season meant we didn’t have to wait in lines for anything. Things that need improvement: Only one specialty restaurant open each night we were there, our room was not ready at check in time and we had to wait an hour and a half longer to get into our room. Food was ok. No oxtail was a big disappointment. All in all though, good value for what we paid for the experience.

Just spent four nights at Royalton for a family members birthday celebration. It was everything I hoped for—pure relaxation and enjoyment from start to finish. The resort itself was stunning, with beautifully maintained grounds, peaceful vibes, and all the comforts of a luxury escape. Our room came with three butlers, and the service was consistently attentive and seamless. A special shoutout to Brian, whose thoughtfulness and professionalism truly stood out. He made sure every detail was taken care of and added a personal touch that made our stay even more memorable. Whether we were lounging by the pool, enjoying the food, or simply soaking in the quiet moments, this trip was the perfect reset. The hydrotherapy spa treatment was the bomb! I left feeling refreshed. Looking forward to returning with my kids Highly recommend Royalton for anyone seeking a luxurious escape with exceptional service.

Great stay at Royalton Negril. We stayed in a luxury diamond club junior suite (ocean view), and it was lovely. We've stayed at many places within Mexico, Cuba and Dominican Republic, and this was definitely one of the better vacations. Food was good (we always found something tasty), almost all staff were friendly, our butlers (Daron and Oshain) were awesome, beach was great (diamond club area had lots of open beach chairs available), and the ocean water was super warm! If you enjoy walking the beach, you can walk the beach for a fair bit here - security will take your name and room number when you leave the resort for safety precautions, although we didn't have any issues or even concerns during our walk. Diamond Club - some things to note here. We initially booked Diamond Club for the top shelf liquor and private lounge, as we enjoyed these at other caribbean resorts where we upgraded our stay. Unfortunately, the top shelf liquor was only availalble in the diamond club lounge, and not at the beach, restaurants, or anywhere else on the resort. The diamond club lounge was really out of the way from our room, and had no real ambiance or even patrons anytime we went by. There was no draw to go there. Snacks/appetizers in the lounge were lacking. All in all, loved the butlers, but the lounge was disappointing. Our butlers were awesome, and made our vacation that much more special. While no tip was required, we were sure to offer both our butlers tips at the end of our trip for their attentiveness and hard work. The butlers work long hours and work hard to make your stay wonderful - we appreciated all they did (despite thinking that we wouldn't really "need" butlers). Thank you Oshain and Daron - perhaps we'll see you again on a future trip! Note: the butlers keep in contact with your via WhatsApp, which is handy but some may find it intrusive. We were okay with it, it was an easy way to communicate for restaurant reservations and any other minor issues we experienced. This resort is quite far from the airport - be prepared for a long bus ride! Also, we didn't leave the resort for the entire week we were there... we did look into taking a taxi to Ricks Cafe, but it was going to be VERY expensive with a taxi arranged through the resort, so we decided to stay and enjoy the beach instead. If you're wanting to go to Ricks Cafe, look into doing an excursion instead, you may get more bang for your buck. All in all, we really liked Jamaica and will return. The

I am sorry to say that Royalton, Negril is a resort I will not recommend to anyone. The room assigned to me was a complete disaster, it had a horrible odor of mold, mildew, chronic cigarette smell, camouflage by air freshener and the bathroom door was missing. After many complaints, 8 hrs later I was assigned a temporary room w/o the ocean view that I originally booked. I was told they have no available room, while other guests in our group were being offered upgrades to diamond club for a fee. Furthermore, our group found roaches in their rooms; the restaurant Zen, also had roaches crawling on the teppan. The server proceeded to tell us “everyone has roaches in their house” as our group and multiple other guests leave the restaurant the manager name Clifford informed us the “it’s just a little roach” and they clean every night. Several of the guests didn’t receive the complementary beverage despite several requests made to their butlers. Power outages in Some of the buildings, water was shut off, room keys disabled; The hydrotherapy session was almost nonexistent; guests were left at the spa without assistance. We made several complaints, but unfortunately it seems to be the norm… the place will undergo renovation in September we kept on being told… The staffs lacks customer service; majority of the staff were hostile and extremely rude. Several of the guests didn’t meet their butlers until the last day.

The buffet lunch and dinner were very good. Wasn’t that impressed with the restaurants. The beach was amazing, soft sand, clear water, and beautiful views. Make sure you go down to the beach to book excursions because the hotel staff at the lobby will charge you more. The only bar that I enjoyed the drinks at was the bar near the lobby. Tevin was the best bartender, he was personable and made amazing drinks! Overall, the Royalton was what I expected for an all-inclusive resort.

We had the most fantastic holiday and a really special wedding day here. We spent 2 weeks at the resort with over 50 of our family and friends It was a fantastic experience. The staff were amazing, we especially appreciated the service we received from Lorna Clarke, she made us feel so welcome. The vibes team were brilliant, kept us entertained all day and night. Our wedding was perfect, thanks to Thalia and Lexi our wedding coordinators who made sure we had everything we needed. Our wedding Dj was DJ smart, he was fantastic on the day and throughout the holiday. We enjoyed the food and drinks, plenty of variety. Our room was large and clean, no issues. Overall we had a wonderful time and wish we didnt have to leave. Highly recommend for a great holiday and perfect wedding venue.