بيست ويسترن بلاس أوريليا هوتل

We were happy with the front desk staff. Because we had booked a couple of months ago, we received our free breakfast. There were other customers upset that it was no longer free and cost $17 for cheese omelet. We were told when we got there by another patron that the elevator was down. We were on the 4th floor. It was fixed when we returned from dinner. The room was dated and smelled musty and the "jet tub" was ridiculous 😒 Not going to return anytime soon

Absolutely horrible experience with this hotel. Old, very dated, and we didn’t get the room we booked so they blamed the third party. Wouldn’t discount our stay, and it totally ruined our weekend. Bathroom was horrible and check-in took a while as only 1 desk clerk working. Great location, horrible hotel. Will NEVER stay there again. It’s worth to drive the extra 6 mins to stay more on main ***** in Orillia. If I could give this place less than 1 rating I would.

The hotel needs some work for sure…..when driving up to the front entrance you can tell it needs some painting, but once inside very clean and the gentleman at the reception desk was polite and friendly and checked us in quickly and efficiently, and then showed us on the plan on where the room was and the way to get there. The room was clean and fresh and the bathroom was also very clean and fresh and nice to have a mat to place down on the tub floor so you don’t slip when showering. The rooms are older but comfortable and clean. Now the things that need to be looked at are in the lobby no coffee available even though there’s a machine but no supplies, and a water cooler but no bottle in it. The restaurant does not operate on Mondays, and was open for Breakfast on Tuesday but for some reason was not open for dinner even though it was advertised to be. The biggest problem was we were booked for 2 nights ..Monday to Wednesday check out, and on Tuesday we were out for the day and when returned NOTHING was done. Bed was not remade, towels not changed, garbage still in the cans. There was no notice of word from the front desk that we would not get this service or had to ask for it. The hotel is nice but it does need upgrades for sure.