Verified traveler
17 مايو 2023
Good Stay with Bad Automated Emails
Large room for Japan, easily fit 3 people on 3 separate beds (including a couch bed). The location was good, near 2 different metro stations and walkable to Dontonbori and directly near some good restaurants.
The main problem was the communication from the hotel parent company. They say their automated system will send message with door code etc 2 days prior to arrival and it actually was delivered about 4 hours after check in time started and 1 hour prior to our personal arrival. Having got several hotel emails from our multiple stays I didn’t double check this one explicitly and didn’t realize I hadn’t received it. This would have been extremely troublesome had we not been equipped with wifi to get our door code. Then they also sent me a checkout instructions email the day after we had already checked out. I double checked my dates and they were correct on the reservation, but their email system seems to be off.
Make sure you get your information from this place ahead of your stay!
ترجمة