POH CHOO
28 يونيو 2025
Location is good, but overall a very disappointing stay.
When we checked in, the front desk staff were quite rude and unhelpful. Despite indicating that we wanted non-smoking rooms, we were given smoking rooms that smelled terrible. All three rooms we booked were very smelly and not properly cleaned.
Another issue was the water supply, only 2 small bottles of mineral water were provided for our entire 2-night stay. When we needed more drinking water, we discovered there was no phone in the room to contact reception. The only phone available was a shared phone near the elevator on each floor, and nobody ever picked up when we tried calling. We had to walk down to the counter late at night, only to find no staff present. In the end, we had to buy water outside at midnight.
Additionally, the hair dryer in one of our rooms was broken.
This is far below what you would expect from a 4-star hotel. Overall, the poor service and lack of basic amenities made this a very bad experience. Definitely oversold and not recommended.
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