"سيكون رائعاً لو كان هناك رافعة لحمل الحقائب. علينا أن نسحب حقائبنا إلى الأعلى."

"The service is very good. The room is very clean. Everything else is very good except for the price."

"الفندق قريب جدا من قناة تسويق كي كوجين للتزلج وهو ممتاز ومريح ويوجد به مسبح كبير ومطعم ويقع في مكان ممتاز من ناحية الاطلالة وتوفر بعض الخدمات للنزلاء ويوجد بالغرفة مطبخ متكامل من جميع لوازم الطبخ . المكان نظيف و له نكهة منزلية للغاية. أنا حقا أحب ذلك. منذ أن جئت في نهاية موسم التزلج ، كان هادئا للغاية مع القليل من الناس حولها ، مما جعله أكثر راحة. كانت لحظة مضحكة واحدة تصل في الليل، كان علينا التحقق من الغرفة في موقع غير مخطط 1 لكن غرفتنا كانت في موقع غير مخطط 2 لذا فقد خسرنا بعض الشيء. في الإجمال، كان كل شيء رائعاً و أود أن أوصي بالتأكيد بالبقاء هنا!"

"فندق تديره عائلة بأسعار مناسبة جدا، يتم توصيل الفندق إلى ملعب التزلج، هناك زلاجات يمكن أن تنزل مباشرة إلى الفندق. في الصباح والليل هناك الكثير من الطعام الشهي، spa صغير وجميل. الثلج هو عظيم 😃! بالإضافة إلى ذلك سقط هاتفي المحمول من ابنتي على الثلج، موظف صاحب الفندق ساعدني في البحث عن هولاء الناس وكانوا محبوبين جدا! سنبقى هنا مرة أخرى!"

"The hospitality provided by the owners (Aya-san and her husband and son) is incredible. So friendly, helpful, courteous and prompt. The way this place is run is faultless & I cannot recommend Espoir Misawa highly enough. Aya-san herself picked us up from the bus stop and also dropped us off at the end of our stay. Her English is good enough despite her thinking its not so great. Any questions we had were answered with respect, accuracy, and friendliness. It was just so wonderful staying here knowing our comfort is at the forefront of their mind. They have a relaxing lounge in the foyer playing soothing jazz and when I mentioned I'm a jazz musician myself to Aya-san's husband...well! Out came the good stuff and he even swapped the piped Bose speakers to floorstanding speakers which were amazing quality. Espoir Misawa is one of the few places in Tsugaike that have certified onsens. Other accommodations state they have public baths but be warned - that might just be tap water. Here, there are certificates framed on the walls (probably a legal requirement?) stating the date inspected, temp, chemical/mineral makeup et al. The genuine ski in/out door was fantastic. It really is ski in, ski out. Just a quick few metres down to the lifts or gondola. Ice cold Asahi beer from the vending machine for only 350 yen! Awesome! I really don't want to be critical when the hospitality was just well beyond expectations but here goes. 1. The mattresses were quite hard and old. New, pillow-top mattresses would go a long way towards making the rooms (at least, the western rooms) more comfortable. 2. The towels provided were an odd fabric - I think microfibre which were utterly non-absorbent. Towels have 1 job - to dry. But they didn't. Also they had been washed in a decent dose of fabric softener which might've helped to repel moisture and also gave the room a smell of the fabric softener. Some might like it, some might not. 3. There was no hanging space for said towels. There is a small hanging rail in the room but the length of this could easily be tripled. 4. The room was very hot. As soon as we entered we immediately asked how to turn off the heater. It remained off for our entire stay and even at night we kept the window open a few inches as it was still too hot. This is winter mind you! 5. Not important but it would be a nice gesture to provide a yukata for popping down to the onsens. All in all, a really fantastic stay and many thanks to Aya-san and her family for such warm hospitality. We'd come back again if points 1 & 2 above were addressed."

"موقع جيد. مجاور لمنتجع تسوغايك كوجين للتزلج. الموظفين ودودين."

"يقع بجوار الملعب الثلجي في مرتفعات ماي بوند. يمكن ركوب الدراجات في الشارع والنزول إلى الخارج. الغرف واسعة والسرير مريح. في الطابق الأول يتم تخزين الثلج خصيصا. المطعم يمكنك طلب عشاء بسيط ، وهناك صابون صغير للسباحة."

"بقينا في نجانا وتجاوز توقعاتنا. الفندق يقع على بعد دقائق سيرا على الأقدام إلى التزلج. الغرف فسيحة وسرير تقليدي وكان لدينا مناظر رائعة للجبال. جيد جدا أن يكون لدينا الاسترخاء في الفندق بعد التزلج. الموظفين كانوا مضيافين ومفيدين للغاية. لا يمكن أن تنتظر للعودة! 👍"

"I've been here for three years in a row. The reason I come every year is the food!!! The homemade rice is superb!!! And you can have as many refills as you want! The side dishes are also carefully prepared one by one, which makes me feel happy. Also, the place is well-cleaned, which makes me feel very comfortable. The view from the room is also amazing! Right in front of the Bell Hill slope! And just a short walk from the gondola! The location is great, so I have nothing to say. I came during Golden Week, so it was nice to take a walk through the fields to Bell Hill in the evening. I'll be back next year!"