Chateau Eden El Rouh & Spa

This hotel was beautiful! But looks can be deceiving. In our room, the tv, toilet and sink were broken along with no towels available. Though there were many cleaning and maintenance staff visible, service was extremely slow even though we were the only guests at the hotel!!! It took 1 hour to get pool towels, and the wait staff for lunch was no where to be found. When bringing these disappoints up with the management they seemed uninterested and annoyed. We were charged for parking despite the website advertising it was free private parking. Though the pool was magnificent ( only good thing about the hotel ), I would not recommend this hotel. Service was horrible, we felt ignored as clients, and left as soon as the sun came up!

Les employés sont trop gentils et sympathiques (femme de ménage, accueil, serveurs, voiturier….) le petit-déjeuner est offert par l’établissement même il n’était pas diversifié mais ca fait la faire par contre il faut entretenir les chambres mais en gros je note 8/10 pour un hôtel de 4 étoiles