مستخدم نزيل
12 ديسمبر 2024
Etotongwe lodge is a lovely venue, but service was somewhat disappointing. From the very beginning when we made our booking, communication on payments could have been better. The rooms are basic, but clean, and there isn't wifi in the rooms. Our breakfast was disappointing. We arrived an hour after opening and hot water for tea was cold, the entire hot breakfast had been demolished already and staff looked at us funny when we asked for the hot breakfast selection- they reluctantly brought some out eventually. We felt like an inconvenience. I had also asked if it would be possible to borrow an iron beforehand and was reassured that it would be with pleasure- but that wasn't communicated through the channels properly and I had to go on a hunt for the laundry, where I did find an iron but very clearly inconvenienced the ladies (I used the iron for 5 minutes). The lodge shows great potential overall and is a popular destination but service needs attention.
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