Courtyard Anniston Oxford

The staff was super helpful and polite.

We are guest of Harley Davidson. We have not stayed here before. Checked in and soon found out the room did not have hot water. So we were given another room, and told to let it run 10-15 minutes because they have new hot water heaters. 20 minutes later no water at all. We called the desk and they said they would send someone up to the room. Soon after the water completely stopped running. No one ever came to room. So we went to front desk and it seemed they didn’t know there was an issue at all and gave us some nonsense responses. Then we requested to speak to a manager and he was not on site. He refused to issue us a refund and didn’t attempt to offer solutions. It was apparent they knew they had issue and didn’t inform us when we checked in. Manager Trent Wyatt does not represent Marriott properties well. When you don’t tell us there is an issue and you take our money that is a thief. Very disappointed and moved all our business to Hilton.

OK this is not really specific to THIS particular Courtyard. But I read that the lifetime Platinum customers regularly get offered free breakfast, and yet, I always (ALWAYS) find myself having to ask "can I at least get a cup of COFFEE?" I mean. Com e ON. A thousand nights. At least buy me a COFFEE without me having to beg for it.

Stayed here because of indoor pool. Was told pool was open till 10pm. Went to go down to the pool after checking in around 7:30 and pool had sign saying it was closed for maintenance. Just would have been nice if we had known before hand. Other than that the stay was great. Clean room, very comfortable and quiet.

I stayed for one night and it was pleasant

Good experience