تايدلاين بالم بيتش أوشن ريزورت آند سبا

I am here now and this hotel is a huge disappointment. I am here for work so the choice was made for me. The showers I've taken have been luke warm at best. I've had problems with my key cards not working, twice. I waited at their restaurant for 30 minutes this morning and finally went to the front desk to ask it the restaurant was open and was told I had to order there, at the front desk, which was weird. This is an old building with only two elevators, one of them is currently out of service, and it is very slow. The only one of the issues that the front desk isn't aware of, which I will mention tomorrow, is the lack of hot water. The bed is ok. The closet is very small and not long enough to have a dress hang in it. I am not a fan of the layout of the bathroom and find it very small. They could have made the rooms slightly smaller to make the bathroom bigger. I haven't used it but I also find it strange that the pool is essentially in their parking lot. This is not a good value at all. Some staff have been good to deal with while others have been ok. I won't stay here again.

I booked an 80 minute massage with a couple of add ons and a facial at the spa. I arrived at 10:30am for 11:00 appointment and was shown to their “relaxation area” which i just a few chairs just off the lobby. There a table with tea bags and a pedestal for water and space for snacks (which are promised on the website) but no water to drink nor make tea. At 11:18 I returned to the reception desk to see what was going on with my appointment and the you d woman had no idea. She had no name tag on and told me she was brand new and told me I could go ask at the front desk. I asked instead to speak to a manager and was told that Bibi wasn’t on today but she could give me Bibi’s phone number. I asked who the manager on duty was and was informed there wasn’t one. I proceeded to the front desk and spoke to Michelle who was very polite and she said she’d get Marco. While waiting for Marco an employee emerged from the back and she looked like a spa employee so I asked if she was the therapist and she said “yeah” and then tried to go back out back. I asked if she was the person booked for my services and she said “probably”. I asked if there was a reason I was still waiting at 11:22 and she informed me that “if you don’t want to wait that’s fine”. That she didn’t care whether or not I got a massage. Just at this time (11:28) Marco appeared as Barbara the therapist was stalking out the front of the spa and declared “she ain’t getting no services”. Marco was polite and apologized for the “inconvenience”. All in all i wasted a full hour, plus 30 minutes travel in each direction to sit in a crummy broken down space. DO NOT RECOMMEND! I did text Bibi and received zero response.

I’ve been coming to The Tidelines since it had a different name. You must come see the new Tidelines. What a fantastic renovation!! Could not imagine this place could be even better!! So much more welcoming, high end design!!! See Ramon Rodriguez at check in. He will make sure you are well taken care of! ❤️

Very nice hotel. Service was excellent. Michelle t reception give us the best greeting upon arrival . Food and drinks by the beach was top class. Great espresso martinis. The pool was exceptional and lots of shaded areas . Beach front restaurant and in a great location

Horrible experience. Really didn’t have an experience at all. Booked a hotel room at the Tideline in Palm Beach for a honeymoon getaway after our wedding, which was yesterday. Once we arrived Monday around 11:45pm, there was no staff in the hotel whatsoever. We waited in the hotel lobby with our luggage for over an hour and were never able to check into our room. We called the hotel direct line and we called the guest experience and service manager, Ramon, and did not receive a response. We ended up leaving the hotel and booking at a different hotel that night around 1 AM. I would give negative stars if I could. Unacceptable.

The ocean was beautiful. They could have cleaned my room more. They also could be more informative when you first check in. I give cuddos to the maintenance guy for let me know where everything was.