The Breakers Palm Beach

值得長期保留的度假地選擇

Very satisfied

非常不錯的酒店。活動豐富。非常適合親子游。期待再次前往！

**Buyer Beware. Would not recommend a trip to the Breakers anytime soon due to all the reasons below. Planned a 3 night girls’ trip for 3 of my friends and we had originally booked at the Four Seasons but I had us change to The Breakers last minute because I felt it would be a better stay; I could not regret that decision more!! Currently in the middle of a dispute with their billing team because of incorrect credit card charges. The cherry on top of this disastrous trip was their customer service rep using profanity on the phone with my friend today when she called for info on the charges. We were also promised a credit that we have yet to receive. To say the Breakers has gone downhill is putting it lightly. Incredibly disappointing. - The Construction was very underplayed - it’s in the main lobby (where the courtyard sits), at the main pool (Beach Bar restaurant) and at the beach. When you’re sitting at the pool you hear sledge hammering and there’s huge crane where they’re dredging the seawall and it’s loud! (Also, no food service at the pool). -The water was turned off at 11 pm one of the nights we stayed (off from 11p-5am). We were alerted to it by a note under our door that day. The next morning for at least 30 minutes, the water was brown coming out of the faucet. It stayed completely cloudy the next 2 days of our stay. Was like that when we left. Breakers staff was made aware and did not care. I have pictures/video. -The lobby area smells moldy; probably due to construction throughout. It’s very dark and dusty. - Incredibly poor service at all restaurants/bars. The Staff were continually rude and behaved like even the ask for a simple water refill was them doing us a huge favor. Eye rolls and snippy responses were the norm. This is so disappointing because The Breakers used to be the epitome of high quality customer service. - The cleaning team broke my friend’s phone charger and moved all our stuff (clothes, suitcases) around one night while we were out. They put my wet bathing suit into my suitcase and closed it; very odd. - My friend and I went to the gym at 8am for a Pilates class that was on the website, digital marquis, and paper schedule only to be told that the Pilates instructor is out on leave (had been for over a week) and they forgot to update the schedule. We were told we could “go jump into that class outside, but not sure what it is!” by one of the helpful gym attendants. Again, just highlighting the lackluster customer service. All in all, very disappointing stay. I understand these are minute inconveniences in comparison to the overall state of the world, but when you pay for a specific brand of service experience you expect (and should receive) a high quality experience in return. I feel awful having planned this trip for my friends. People work hard for their discretionary income and stepping away from the office is difficult; I would highly suggest spending your money and valued time elsewhere.

This visit was our 3rd, and was the best one so far! We loved the addition of the Maybachs and friendly drivers to drop us off and pick us up for shopping and dinners! We were upgraded to an oceanfront room with a terrace, which greatly added to the enjoyment of my birthday trip! We were surprised with a welcome gift bag of snacks! The room was well appointed, the bed was super comfy and the bathroom was a great size! Loved the extra touches - a bedside jewelry box to store your jewelry, delicious large chocolate bars at turn down, screen wipes and branded cord gatherers, complimentary waters and sparkling waters in the mini fridge, and a personal hair towel! The sea glass line of bath products is so addictive I bought large bottles of each in the gift shop! We enjoyed pre-dinner cocktails at HMF or Seafood Bar, and the fabulous complimentary breakfast buffet each morning with delicious yogurt, fresh berries, frittata of the day, breakfast potatoes, Krispy Kreme doughnuts, and made to order omelets and Belgian waffles! Wonderful lunch at Seafood Bar (the truffle grilled cheese with truffle fries was heavenly!) The Italian restaurant is more geared for families with young kids, but they did have a delicious spritz! The sun finally came out for the 4th, so we had a lovely tine at the adults only pool, with frozen adult beverages delivered, and took a short walk on the beach. Sadly, there was construction going on that kept us from walking down to the clock tower. Fabulously festive 4th of July activities, with seating to watch the fireworks after dark! Well done Breakers, Frank Keenan would be pleased!

Its he best hotel in all of Florida! From the timeless arquitecture, to the top of the line food, service and ammenities! Staying here in staying in heaven!