إمباسي سويتس باي هيلتون بالم بيتش جاردنز بجيا بوليفارد

Everything was incredibly nice

Eddie is the best Bartender

Held our 50th class reunion there - I was part of the planning committee. WHAT A TEAM!!!!!!!!! It was just as we pictured in our heads and more.... Could not have done it without the staff that helped us. ...were they AWESOME or what?

We recently stayed at this hotel after calling several places specifically looking for a heated or indoor pool for our kids to enjoy. This hotel is 40 minutes away from where we needed to be, and it cost over $100 more than other hotels closer to our destination. We still chose it because the staff confirmed over the phone that the pool was heated and available. We also asked about early check-in and whether we could still use the amenities if early check-in wasn’t available. We were told yes, and we were given the hours it operated. Everything sounded perfect. When we arrived, we did get early check-in, but the moment we asked where the pool was located, the front desk casually informed us that the pool had been closed for several days due to glass being dropped on the patio. (Unsure of why this wasn’t cleaned in a few minutes and opened back up other then to make staff workloads easier by not having the pool available). This was extremely frustrating because we had called ahead specifically to avoid this exact situation. If it had been closed for days, the staff should have known that before we booked the room. We asked when the pool might reopen, and the woman at the desk said she “didn’t know” because she had “just gotten back to work today.” Needless to say, the pool never opened during our stay. We spent more money and drove much further specifically for the pool—only to arrive and find out it wasn’t available, despite being told multiple times that it was. We are long-time Hilton members, and this experience was extremely disappointing. I reached out to Hilton customer service, who told me I would receive a call back. Asked if I wanted a refund that I couldn’t do as we had to now get to my son’s football playoff game and had no time to relocate. I was told they would contact me back after placing a complaint they never did. I received a text from the hotel manager (I believe her name was Katelynn) asking how things were going. I explained the issue, and after that—no response at all. I also contacted the front desk and asked to speak to management. They said someone would get back to me. Still nothing. Just silence. Between the lack of communication, the incorrect information given to us before booking, and the complete lack of follow-up, this stay was very poorly handled. After many years of being loyal to Hilton—with memberships and even yearly resort packages—I am seriously considering switching to another hotel chain. This was one of the most disappointing experiences I’ve had with Hilton, and the way it was handled made it even worse.

Worst place to stay in West Palm Beach. Called about delays with flight/rental car but they put me down as a no show. Showed up the following day at the time I said I would be there and was lied to. It was stated to me by the front desk that my reservation was reinstated but couldn’t check in until 230. Called back and was told my reservation wasn’t reinstated and that they gave my room away and they kept my room charge. No options given just told you are out of luck. Customer service is the worst I have ever experienced. Don’t stay here!!

This is a very nice hotel—perfect location, right off I-95. The rooms are very spacious and clean. Very quiet and nice atmosphere. The breakfast was great! I loved the made-to-order omelet! I've already booked my next trip here!!